Soft Skills
The leader explains the goals cleary, listens to the team, and makes sure everyone understands their task.
Communication
A local coffee shop struggles to attract new customers. They launch a social media campaign highlighting unique drinks and loyalty rewards. Sales increase by 40% in three months, and customer retention improves.
Marketing and Sales
One person organizes the work, motivates the employees, makes decisions, and guides the team to successfully achieve the company's goals.
Leadership
A startup has strong revenue growth but struggles with cash flow. By implementing better budgeting and forecasting, they identify unnecessary expenses and renegotiate supplier contracts. This stabilizes their finances and allows them to secure investor funding.
Financial Management
A problem appears. The employee analyzes the situation, identifies the cause, evaluates different solutions, and choose the best option to avoid future mistakes.
Critical Thinking & Problem Solving
A software company launches a new app but faces delays due to poor coordination. After adopting agile project management practices, they break tasks into sprints, assign clear responsibilities, and track progress. The app is delivered on time and within budget.
Project Management
An employee is transferred to a different department and must adapt their way of working and connect with their new colleagues.
Adaptability & Resiliance
A retail chain notices declining sales in certain regions. By analyzing customer purchase data and demographics, they discover that younger customers prefer online shopping. With this insight, the company invests in e-commerce and digital marketing, reversing the decline.
Data Analysis & Literacy
During a discussion, both employees are able to resolve their conflict without verbal or physical violence, so it doesn't affect their work activities.
Emotional Intelligence
A manufacturing firm experiences frequent delays in production. By mapping and analyzing their processes, they identify bottlenecks in supply chain approvals. Streamlining workflows reduces lead time by 25% and increases customer satisfaction.
Business Process Knowledge