U3, AOS1
What are the two types of Corporate Culture? (Provide an example of each at a contemporary business for double points!)
Official and real.
What is the relationship between human resource management and the achievement of business objectives?
As it is the employees who make the product or provide the service, effectively managing, motivating, and training staff will result in the achievement of business objectives.
What are the key elements of an operations system (bonus to provide an example of each at Qantas)
Inputs, processes, outputs
How many years have Mr Wirght and Mr Thomson known each other?
18. 2007 baby!!
What is the importance of leadership during change management
If a manger/leader can sell the need for change then resistance to change will be lessened.
Describe a business objective that would be relevant to a social enterprise.
To make a profit, increase market share, fulfil a social need.
Name the levels in Maslow's Hierarchy of needs (must be in order!)
Physiological, safety/security, social, esteem, self-actualization
Name the 6 technological developments that can be used to improve the efficiency and effectiveness of operations.
APL, Robotics, CAM, CAD, AI, Online services
List 8 KPIs
percentage of market share, net profit figures, rate of productivity growth, number of sales, rates of staff absenteeism, level of staff turnover, level of wastage, number of customer complaints, number of website hits and number of workplace accidents
Identify 5 strategies to respond to KPIs or seek new business opportunites
staff training, staff motivation, change in management styles or management skills, increased investment in technology, improving quality in production, cost cutting, initiating lean production techniques, redeployment of resources (natural, labour and capital), innovation, global sourcing of inputs, overseas manufacture and global outsourcing
Name 3 types of businesses (bonus points for an example of each)
Sole traders, partnership, private limited company, public limited company, social enterprise, government business enterprise
Distinguish between on and off the job training (give an example of each for bonus points)
One the job= training performed in the workplace while performing regular duties
Off the job= training performed away from the workplace and from regular duties.
Name the 4 principles that make up lean management (bonus points for providing a definition of each)
Pull, One piece flow, TAKT, Zero defects
What are the 4 steps in a Force Field Analysis (according to the study design)
Weighting, ranking, implementing a response, evaluating a response.
How many beetle species are there on earth? (Bonus point: name 6 beetle species)
400,000, they make up 40% of all insect species and 25% of all animal species on earth. (Rhinoceros beetle, lady-bug, bombardier beetle, long nose weevil, dung beetle, tiger beetle)
How many career points has Lebron James scored? (Bonus points- what size shoe does the king wear?)
42, 184. US15 (Mr. Wright wears 12 so basically the same physique as Lebron)
Name the 4 Drives in Lawrence and Nohria's theory and provide an example of how a business could satisfy each drive/
Drive to bond: employees working in groups/teams
Drive to acquire: bonuses or performance related pay
Drive to learn: training and career advancement
Drive to defend: long term contracts and support
Provide examples of 3 CSR considerations in Yakult's operations system
1. Environment: water treatment facility
2. Employees: Robotic arm= no redundancies
3. General community: free tours
Distinguish between proactive and reactive approaches to change (bonus for providing contemporary examples)
Proactive= initiating change before the business is affected by pressures in the environment
Reactive= undergoing change after the business has been impacted by pressures in the environment
Name and describe the three steps in Lwein's change model
Unfreeze, change, refreeze
Explain how an autocratic manager's use of communication and decision making would differ from a participative manager.
Autocratic: One-way communication and centralised decision making.
Participative: Two-way communication and de-centralised decision making.
Outline one entitlement consideration and one transition consideration a business would need to consider when an employee retires.
Entitlement: paying out any owed holiday or long service leave
Transition: offering a gradual reduction in working hours
Distinguish between the characteristics of a manufacturing business and a service business you are familiar with (must refer to at least features)
Tangible vs intangible, production and consumption simultaneous vs separate, capital vs labor intensive, standardized vs customized
Discuss the use of one of Porters strategies at a business you are familiar with
Must provide an advantage or disadvantage of a business using lower cost or differentiation
Describe the 5 elements of Senge's learning org (bonus for providing examples of how SFX uses them)
Mental models, shared vision, personal mastery, team learning, systems thinking