Management Functions
The management position involves more than just "telling people what to do." In fact, there are 4 main functions of management. They are planning, _____________, staffing and _____________.
a) Organizing; controlling
b) Specializing; auditing
c) Leading; maintaining
a) Organizing; controlling
a) Take employee attendance every day.
b) Make sure the budget is balanced every week.
c) Set deadlines for when things need to be completed.
c) Set deadlines for when things need to be completed.
Which type of customer never seems to be satisfied, not matter what you do?
a) Complaining
b) Dishonest
c) Domineering
a) Complaining
Organizations formed by workers in a particular trade, industry, or company for the purpose of improving working conditions, pay and benefits for the workers are called:
a) Labor relations
b) Labor unions
c) Social benefits
b) Labor unions
72% of the online population of the U.S. over age 29 now uses (this) social media platform. This number jumps to 82% for internet users aged 18 to 29 in the U.S. So, if your business isn’t advertising on it, it definitely should be.
a) Tik Tok
b) Facebook
c) Instagram
b) Facebook
In the ________ function of management, the manager will assess employee skillsets, and place them in positions where they will fit best in the organization.
a) Organizing
b) Staffing
c) Controlling / Evaluating
b) Staffing
A project manager notices the team is behind schedule and over budget. What phase are they most likely in?
a) Initiation
b) Monitoring
c) Closing
b) Monitoring
Refunding a customer's order because your company sent them the wrong product would be considered which of these?
a) Proactive customer service
b) Reactive customer service
b) Reactive customer service
Reactive customer service is when a mistake was made, and you're trying to correct it.
A refusal to continue working due to unacceptable working conditions, pay levels, and/or job cuts is a/an:
a) Union
b) Right
c) Strike
c) Strike
a) Purchase a home
b) Have a good resume
c) Graduate from High School
c) Graduate from High School
Moral of the story - you should graduate from school!!
An administrator coming into a classroom to review the teacher's performance is an example of the _________ function of managment.
a) Controlling / Evaluating
b) Staffing
c) Organizing
a) Controlling / Evaluating
The construction on Main Street in Pine Ridge was predicted to be finished in 6 months, but after more than a year, the road still wasn't done. In project management terms, this would be called: S____ C___.
Scope Creep
_______ customer service means anticipating and preventing possible issues before they happen. Some people call this "getting in front of an issue."
Proactive
Name something (or someone) that the Fair Labor Standards Act of 1935 protects.
- Children in the workforce
BONUS: Fun Fact: The 40-hour work week, now standard in many countries, was first implemented by Henry Ford in 1926. Ford also came up with the weekend concept, giving his employees Saturdays and Sundays off. This was to give them time off to do what?
a) Buy vehicles
b) Spend time with their families
c) Purchase Ford Motor Company stock
a) Buy vehicles
Mars, the candy company that makes M&Ms and Snickers, decides to launch a brand new candy bar. They release a survey, asking for public opinion on what the new flavor should be. This is the _________ function of management in action.
Planning
What is the primary goal of project management?
To plan, manage, organize and manage resources to achieve specific goals.
There's two different types of customer service: __________ and __________. The most successful businesses use first type to handle common issues, and the second type for more complex issues that require a customer to talk with a human being.
Automated and Personal
Shaniqua made a movie, and it is copyrighted. This means that her brother Jack legally cannot steal her idea, and make the same movie with a similar title for a profit. That's because Shaniqua's original idea is _________ ________.
Intellectual Property
Fact: (this) famous song is actually copyrighted. Warner Music owns the rights, and technically royalties are supposed to be paid every time that it's sang.
a) "Happy Birthday"
b) "Take Me Out to the Ballgame"
c) "The Star-Spangled Banner"
a) "Happy Birthday"
Mars, the company that makes M&M's and Snickers, reviewed public surveys and figured out that the public wants a new peanut butter flavor candy bar. They start ordering the materials they need to make the bars, designing new packaging for them and set a date for release. This is the _________ function of management in action.
Organizing
What risk is a project team trying to avoid by having multiple shirt suppliers in a fundraiser?
Inventory shortage
A customer at the LTHS concession stand is angry because they paid for 6 hot dogs before you found out that the kitchen was out of them. This person is in your face, screaming at you and calling you names. How should you handle it?
Remain professional and impartial. Even if the customer does not.
If you're part of a union, your employer legally cannot fire you for doing what?
- Belonging to a union
- Participating in an organized, planned employee strike
BONUS: Fun Fact: The first example of Project Management can be traced clear back to ancient Egyptian times, for which project?
a) Stonehenge
b) Machu Picchu
c) The Pyramid of Giza
c) The Pyramid of Giza