Functions of Management
When managers obtain and coordinate resources in order to meet objectives.
What is Organizing
Responsible for setting goals and planning for the future; often a CEO
What is a Top Level Manager
This person needs a thorough understanding of business operations
Who is the manager
Authority is clearly defined in this type of structure
A customer’s expression of dissatisfaction
What is a complaint?
Keeping track of budgets, schedules, evaluating employee performance are examples performed during this function
What is controlling
This type of manager oversees daily operations and is often a supervisor or crew leader
What is an operational manager
Communication, problem solving, multi-tasking, time management are what managers need
What are skills
This type of structure can lead to overstaffing
The step-by-step process personnel follow in performing a specific task
What is a procedure?
The four functions of management
What are planning, organizing, leading and controlling
Most managers begin their career in this type of position
What is an Entry Level job
This skill helps managers decide which tasks are most important and plan their time accordingly
What is Time Managment
When departments are organized by function, product or geographic location
What is Departmentalization or a Formal Structure
All the combined impressions and experiences associated with a particular company, good, or service
What is a brand?
When you provide direction and vision
What is Leading
Most of a manager's day is spent doing this
What is interacting with other people
Managers supervise and direct these
What are employees
This shows who is in charge of whom
What is an organizational chart
The values and ideals that an organization encourages among its employees
What is organizational or corporate culture?
Dealing with multiple objectives at each functional level occurs especially in this type of business
What is a small business
Someone who starts a business and runs it by themselves with no employees is this
What is an Entreprenuer
This is necessary if a company has employees
What is a management plan
An organization commonly used by international businesses
What is a Decentralized organization
All the opportunities that businesses have to connect with customers and reinforce their brand
What is a touchpoint?