Unit 1.01-1.02
Human resources management, operations management, and administrative services are all employment opportunities within:
A. Business management and administration.
B. Secretarial and managerial services.
C. Financial and banking services management.
D. Human affairs and counseling services.
A. Business management and administration.
What is the most important resource to a business?
A. sales revenue
B. equipment
C. employees
D. office supplies
C. Employees
Middle-level administrators work to take broad goals and make them
more specific to their unit(s). What are these goals called?
A. Tactical plans
B. Strategic plans
C. Operational plans
D. Management plans
A. Tactical plans
The primary purpose of developing organizational goals is to:
A. establish loyalty.
B. assign authority.
C. provide direction.
D. ensure profitability
C. provide direction.
Which type of organizational design has an emphasis on teamwork?
A. Lateral relations
B. Matrix structure
C. Divisional structure
D. Functional structure
A. Lateral relations
You enjoy talking to people and have great public speaking skills. What type of business
management career should you consider:
A. Human resources
B. Supply chainOperations
C.Business analytics
A. Human Resources
The number of levels of management that a business needs usually depends on the:
A. size of the buildings.
B. goals of the company.
C. location of the business's facility.
D. size of the business.
D. Size of the Business
Which is the first step of effective managerial planning?
A. Establish criteria to evaluate strategies.
B. Evaluate the quality of various processes.
C. Develop procedures for activity implementation.
D. Use a systematic approach to establish objectives.
D. Use a systematic approach to establish objectives.
Patrice tells her sales staff to spend one-fourth of their time on sales
meetings, one-fourth on sales reports, one-fourth on answering emails,
and one-fourth on generating new leads. Which step of the organizing
process is Patrice demonstrating?
A. evaluating results
B. allocating resources
C. delegating authority
D. grouping tasks into structures
B. allocating resources
. What project management stage involves determining when project tasks
should be performed?
A. evaluating
B. monitoring
C. processing
D. scheduling
D. scheduling
Which of the following is an operations management career:
A. Sustainability specialist
B. Store manager
C. Benefits administrator
D. Administrative assistant
A. Sustainability Specialist
Within the next three years, the PRM Company wants to set up an
electronic data interchange with all of its suppliers. What type of
organizational goal is PRM establishing?
A. contingency
B. financial
C. symmetrical
D. technology
D. technology
Goals established by a company should be:
A. Linked to punishments.
B. Specific and measurable.
C. Difficult and generally unattainable.
D. Set for every single aspect of the business.
B. Specific and measurable.
An important aspect of the organizing function of management involves:
A. promoting employees.
B. motivating team members.
C. establishing levels of authority.
D. conducting performance reviews.
C. establishing levels of authority.
The number of employees that a manager can effectively supervise is
their:
A. delegation.
B. line authority.
C. accountability.
D. span of control.
D. span of control.
A plant manager or a department head would be an example of which level of management?
A. middle
B. operating
C. supervisory
D. top
A. Middle
The primary purpose of developing organizational goals is to:
A. establish loyalty.
B. assign authority.
C. provide direction.
D. ensure profitability
C. provide direction.
What type of plan should a business implement when the original plan
fails to produce the desired results?
A. Communications
B. Contingency
C. Production
D. Strategic
B. Contingency
What project management stage involves determining when project tasks
should be performed?
A. evaluating
B. monitoring
C. processing
D. scheduling
D. scheduling
What document is drafted in the planning stage of project management?
A. project charter
B. lessons learned
C. statement of work
D. work breakdown structure
D. work breakdown structure
The purpose of management is to:
A. prepare the books.
B. design advertising.
C. compile financial data.
D. achieve the objectives.
D. Acheive the (Organizations) Objectives
Sandy, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees the mid-level managers will supervise. Which function of management is Sandy performing?
A. controlling
B. directing
C. organizing
D. planning
C. organizing
One way to determine whether an employee is helping a business
achieve its organizational goals is by:
A. developing an incentive program.
B. analyzing external economic factors.
C. evaluating the employee’s performance.
D. providing the employee with extensive training.
C. evaluating the employee’s performance.
Which is an advantage of a wide span of control?
A. requires fewer managerial skills
B. gives managers more authority over subordinates
C. costs less because businesses employ fewer managers
D. provides better communication between managers and their
employees
C. costs less because businesses employ fewer managers
One of the most important aspects of project management involves:
A. setting goals.
B. buying supplies.
C. training employees.
D. identifying mistakes.
A. setting goals.