Planning/Management
This business operation helps minimize risks such as theft, accidents, and other risks.
Lists of steps to be followed for performing particular tasks, often listed in a manual of the same name.
What are procedures?
Service businesses provide this type of product that is not a physical good.
What is intangible?
Firms whose main function is selling to retailers and other merchants or to industrial persons or establishments.
What are wholesalers?
Larger stores organized in many separate departments with many product lines.
What are department stores?
The type of operation that determines what activities or tasks need to be completed, who will complete them, when they need to be completed, and what resources are needed.
What is Scheduling?
This plan identifies how work will be done, who will do it, and what resources are needed across all different departments.
What is an operational plan?
Service businesses can be this type of business operation where a local person owns and operates one or few locations, but all functions and branding are determined by the parent company.
What are franchises?
You pay these types of wholesalers in cash at the time of purchasing goods from them.
What are cash-and-carry wholesalers?
Retailers offering lower prices for faster turnover and higher sales volumes and appealing to large markets.
What are mass-merchandisers?
Making economic decisions about buildings needed, their maintenance/repairs, and energy/environmental management is this operation.
What is Facilities Management?
This part of the operational plan anticipates all operating expenses in that specific area.
What is the operating budget?
This part of managing service businesses aims to meet customer needs in a way that is acceptable to customers.
What is customer service?
These wholesalers own products they sell but do not actually handle, store, or deliver the stock and act as sellers. They pass orders on to the producers and producers ship directly to consumers.
What are drop-shippers?
Conventional, limited-line store that is small with distinct “personality” aimed at a specific target market.
What are specialty stores?
Managing the acquisition, movement, and storage of supplies, materials, and finished products of a business.
What is Logistics?
This type of software helps with management of sales, purchases, and payments. It can even generate/print barcodes and track quantities and production.
What is Inventory Management software?
This component of the SERVQUAL survey measures the ability to perform promised service dependably and accurately.
What is reliability?
Service wholesalers that carry narrow range of products and offer more information and service than other service wholesalers.
What are specialty wholesalers?
Retailers use these analytics to use data to anticipate customer needs and future behaviors.
What are predictive analytics?
Using technology to access and exchange information to complete work of an organization
What is information management?
This type of operations software allows cooperating companies to share orders, production, and shipping info with each other.
What is supply chain management software?
This quality of a service business is the knowledge and courtesy of employees and their ability to convey trust and confidence
What is assurance?
These wholesalers typically stock retailers with paperback books and magazines.
What are rack-jobbers?
Multichannel selling approach where retailers provide seamless shopping experience from computer, mobile device, or brick-and-mortar.