Operations
Balancing cost and customer satisfaction
What are efficiency and effectiveness?
Doctor's office, Nail Salons, Oil Change Shop
What are service operations?
Money spent running business
What is expense?
Computer controls production
What is CIM? (Computer-Integrated Manufacturing)
Snowmobile factory in Florida
What is bad site selection?
Flow of goods to customer
What is logistics?
Scheduling customers
What is scheduling?
Workers' Salary
What is labor cost?
Design before building on computer
What is CAD? (Computer-Aided Design)
No one tracks products in stock
What is an inventory problem?
Keeping business running daily
What is operations?
Quality of service
What is quality control?
Broken machine costs money
What is repair cost?
Machines follow program
What is CAM? (Computer-Aided Manufacturing)
Wrong production order
What is a routing problem?
Fixing equipment regularly
What is maintenance?
Service needs supplies
What is inventory?
Materials thrown away costs money
What is waste?
Order supplies online
What is e-commerce?
Workers missing schedule
What is a scheduling problem?
Protecting workers and customers
What is safety and security?
Design of service building
What is layout?
Goal to keep costs low
What is efficiency?
Customer comments online
What is feedback or reviews?
No quality checks done
What is a quality control problem?