business ownership 1.
Characteristics of individual ownership include all of the following except
limited owner liability
A good telephone personality includes all of the following characteristics except _________
a monotone voice
A(n) ________________ plan outlines all of the research obtained regarding the clients a business will target and their needs, wants, and habits.
marketing
Smooth business management depends on all of the following factors except __________ .
volunteerism
Booth rental is illegal in _____________
Pennsylvania
Characteristics of a partnership arrangement include all of the following except ____________
one decision maker
Responding to customer complaints must not be handled with ________________ .
impatience
Any agreement to buy an established salon, spa, or barbershop should include all of the following items except
the previous owner’s business plan
Examples of business expenses include ____________
insurance, utilities, and salaries
Booth renters are solely responsible for __________
supplies, record keeping, and accounting
A(n) _______________ plan is a written description of the proposed business.
business
A ___________ is a sweeping picture of the long-term goals for the business, what it is to become, and what it will look like when it gets there.
vision statement
Any agreement to buy an established salon, spa, or barbershop should include all of the following items except
the previous owner’s business plan
Personal communication about a service or product between target clients and their friends, relatives, and associates is called __________ marketing.
viral
The responsibilities of a receptionist include all of the following except___________ .
draping clients
Malpractice, property liability, and fire refer to types of ________
insurance
During years ___________ of business ownership, you may want to move from being a working professional to a full-time manager of the overall business and begin planning for your eventual retirement.
11 to 20
A(n) ____________ should specify clearly who owns what and who is responsible for which repairs and expenses
lease
All of the following are benefits of keeping purchase and inventory records except
ensuring supplier discounts
When booking an appointment over the phone and a specific professional is not available at the desired time, it is appropriate to_______________ .
suggest another professional
To maintain accurate records that are processed in a timely manner, consider retaining the services of a(n) ________________
accountant
A business location should have all of the following except ____________
unkempt yards
It is not required by state and federal governments to keep accurate records of an employee’s ____________
ethnicity
Client service records should include __________
products used
Encouraging a client who is booked for a haircut to also get a manicure or facial is an example of _____________________
cross promoting