Approaching Workplace Communication
This is the exchange of verbal and nonverbal messages with the intent of stimulating particular meanings in the minds of others.
What is communication?
Which social networking site is probably most helpful to job seekers?
What is LinkedIn?
A word or phrase that signals the organization of ideas, indicating where a speaker is in a speech or highlighting an important idea.
What is a signpost?
Making a conscious effort to pay full attention to and comprehend the message being communicated.
What is active listening?
An inventory of your professional qualifications, experiences, and assets, including any special skills and talents.
What is a resume? Alt: Professional Profile.
In order to communicate strategically, the first thing you must do is _________.
What is be aware of your goal?
What should you always do as a follow-up after an interview?
What is write a thank-you note?
A short, structured informative overview of specific or technical information, packaged appropriately for the intended audience.
What is a briefing?
Receiving a message without bothering to exert much effort to comprehend it.
What is passive listening?
A brief, informal, and often digital document used frequently within business organizations to request information, promote goodwill, convey routine information, and deliver short reports.
What is a memo?
Your ability to choose just the right message behaviors to accomplish your goals.
What is communication competence?
Working at a job that does not match one’s skills or interests.
What is misemployment?
A speech at an informal or a formal business event for a purpose such as presenting an award to a colleague, accepting an award, introducing a guest, or giving a toast or a roast.
What is a special occasion speech?
In class we talked about four different kinds of listeners—name one of them.
What is relational/analytical/task-oriented/critical?
The three keys to business writing.
What is tone, style, and layout?
Translating thoughts and feelings into specific symbols that can be used to accomplish a goal.
What is encoding?
A cognitive bias that leads individuals, when compared to others, to overestimate their strengths and abilities.
What is illusory superiority effect?
The physical setting, time of day, and length of your presentation; the size of the audience, the room’s seating capacity, and physical arrangement; the sound and lighting; and other aspects of the site where you will give your speech.
What is a speaking environment?
Constantly sending and receiving messages and feedback and adapting to each other in a communication encounter.
What is sender-receiver reciprocity?
The principle that written ideas should be presented in small, digestible units (chunks) that will be easy for an audience to remember.
What is chunking?
A model that characterizes communication not only as the sender transmitting a message to a receiver but also as the sender receiving feedback from the receiver. In this model, communication is a transaction that mutually influences each person involved.
What is the simultaneous transactions model of communication?
A cognitive bias that leads people to believe that they are less likely than others to fail, get sick, or otherwise experience negative consequences but more likely than others to be irrationally optimistic about who they are and what they can do.
What is the optimism bias?
An approach to organizing a speech that is relatively indirect, relies on speaker self-disclosure, allows audiences to engage with the speaker, and asks audience members to impose their own structure and meaning onto a presentation.
What is a configural framework?
Good listeners use two effective listening behaviors routinely. One strategy is _________?
What is make an effort to listen actively/look like they’re listening?
Software that serves as a company’s hiring database and that will score your resume based on the criteria for the position you’re applying to.
What is an applicant tracking system?