Jobs and responsibilities
This person plans and coordinates training courses in a company.
Director
This system allows employees to choose when they start and finish work
Flexitime
Finishing a project before the planned date means you ______ the schedule.
Finish ahead of schedule
This technology finds the nearest taxi using your phone
GPS
A person who buys products or services from a company.
Customer
This employee deals with enquiries and bookings from customers
Customer service representative
Employees receive this when they are sick and cannot work
Sick-leave
When a project is late, it is ______ schedule.
Behind schedule
This allows users to track their investments and market news.
Investment app
When customers continue buying from the same company
Customer loyalty
This person specializes in online marketing and develops strategies for businesses
Marketing consultant
This type of leave is given to fathers after the birth of a child.
Paternity leave
This means completing the project by the planned deadline
Meet the deadline
Technology that allows you to pay automatically through your phone.
Automatic payment
When customers feel happy with a company’s service.
Customer satisfaction
This person advises companies about employment law and health and safety
Business lawyer
Employees with long-term illness may receive this for several months
Full pay sick leave
Returning to the planned schedule after delays
Get back on track
This technology allows employees to log in to work from home
Remote access
Companies must meet these to keep customers satisfied
Customer expectations
This role involves coordinating staff and freelance trainers in a training company
Training manager
The balance between work responsibilities and personal life
Work-life balance
This means giving different responsibilities to team members.
Assign tasks
Messages sent automatically to remind people about meetings
Automatic reminders
This famous company is known for amazing customer service stories
Zappos