Business Service Industries
What is the main purpose of the business services industry?
To provide support functions to help other businesses operate effectively
What is a code of conduct?
A set of rules outlining expected behaviour and ethical standards in the workplace
What is the purpose of internal communication?
To share information between employees to ensure efficient operations
What does WHS stand for?
Work Health and Safety
What is customer service?
The assistance and support provided to customers before, during, and after a purchase.
Name two sectors within the business services industry.
Sectors such as finance, administration, real estate, legal services, marketing, or information technology.
Identify one method used to resolve workplace conflict.
Mediation, negotiation, or formal grievance procedures.
Identify one advantage of cloud-based systems.
Remote access, improved collaboration, or reduced physical storage costs.
Name one piece of legislation that affects business services.
Work Health and Safety Act, Fair Work Act, Privacy Act, or Anti-Discrimination legislation
Identify one method businesses use to monitor financial performance.
Budgeting, financial reports, profit and loss statements, or KPI tracking?
Explain why outsourcing is common in business services.
Outsourcing allows businesses to reduce costs, increase efficiency, and access specialist expertise
Explain the importance of WHS in business services.
WHS ensures employee safety, reduces legal risks, and improves workplace productivity.
Explain why confidentiality is important in business communication.
Confidentiality protects sensitive information and ensures legal and ethical compliance.
Explain the purpose of the Privacy Act.
To regulate how businesses collect, store, and use personal information.
Explain why cash flow is important in business services.
Positive cash flow ensures a business can pay expenses and operate effectively
Analyse one advantage and one disadvantage of globalisation for business services.
Globalisation allows access to wider markets and cheaper labour, but may increase competition and reduce local employment.
Analyse how effective teamwork improves service delivery.
Teamwork improves communication, increases efficiency, reduces errors, and enhances customer satisfaction
Analyse the impact of social media on customer service.
Social media allows immediate feedback and marketing opportunities but can damage reputation if complaints go viral.
Analyse the consequences of non-compliance with legislation.
Fines, legal action, reputational damage, and loss of customer trust.
Analyse how high-quality customer service impacts profitability.
It increases customer loyalty, repeat business, and positive word-of-mouth, improving revenue
Evaluate the impact of technological change on business service industries.
Technological change improves efficiency, automation and data management, but may reduce employment and require reskilling of workers
Evaluate the effectiveness of performance appraisals in improving workplace productivity.
Performance appraisals can improve productivity through feedback and goal setting, but may reduce morale if poorly managed
Evaluate the effectiveness of digital transformation in business services.
Digital transformation improves efficiency and competitiveness but requires investment, training, and cybersecurity protection.
Evaluate how compliance contributes to sustainable business operations.
Compliance protects the business legally, enhances reputation, builds trust, and ensures long-term viability
Evaluate the relationship between financial management and business growth.
Effective financial management ensures resource allocation, controls costs, supports expansion, and enables long-term sustainability