Conflict Resolution
Two of four benefits of goal setting.
What are: alignment, support, develop, and opportunity?
Two types of change.
What are structural change and cyclical change?
Someone who sparks action in others.
What is a catalyst?
True or False?
In our teams, every individual has a particular goal and responsibilities.
What is true?
Three impacts of change.
What are economic impact, psychological impact, and social impact?
Three stages of conflict.
What are differences, discord, and dispute?
It is _______ to work on the things within our ability to control.
What is critical?
Recognizes the need and will act before the crowd.
What is an early adopter?
Two of the five steps of the interaction process.
What are open, clarify, develop, agree, and close?
Two of the four metrics of balanced scorecards.
What are financial, customers, people, and operational excellence?
A compilation of activities closely integrated with the overall project plan that are geared towards ensuring people readiness and their ability to deliver the business results and sustain the change over time.
What is a change plan?