Communication & Teamwork
What technology lets employees meet face-to-face from different locations?
Video calls.
What does inventory software help businesses track?
Products and stock levels.
What is e-commerce?
Buying and selling goods or services online.
What helps prevent unauthorized access to an account?
A strong password or multifactor authentication.
How can too many notifications affect employees?
They distract employees and reduce focus.
What is a chatbot?
A program that communicates with users and answers questions.
How can video meetings save businesses money?
They reduce travel expenses.
Why should businesses back up their files?
To recover information if the original files are lost or damaged.
Why can written messages cause misunderstandings?
People cannot hear the sender’s tone or see their body language.
Why should employees check AI-generated work?
AI can provide incorrect or biased information.
Name three costs of using technology in business.
Equipment, software subscriptions, repairs, upgrades, or training.
What is phishing?
A scam that uses fake messages to trick people into sharing sensitive information.
Give one advantage and one disadvantage of remote work.
Flexible work locations; possible isolation or difficulty separating work from personal life.
What is automation, and what is one business example?
Using technology to perform tasks automatically, for example, calculating payroll.
Give two advantages of selling products online.
Reaching more customers and accepting orders outside regular store hours.
Why does a business need a backup plan for technology failures?
To continue operating and reduce disruptions or lost sales.
A store’s self-checkout machines help customers pay faster, but they sometimes malfunction and require employee assistance. Explain two advantages and two disadvantages of using self-checkout.