Rhetorical Awareness
User-Centered Design
Audience Analysis
Tone & Etiquette
Document Design
25

What is the context of business writing?

The situation where you are creating the writing

25

What aspect of user-centered design does this question fall under:

"What situation are the readers in?"

Context

25

What is one example of an audience analysis question?

Who, what, when, where, why, how

What are their responsibilities, what is their role in the company

25

What should the focus of business writing typically be on?

the reader

25

What is the acronym for effective document design?

H.A.T.S.

50

What is an example of analyzing the purpose of your writing?

Why am I writing this document?

What is the goal this document will help me achieve?

50

What aspect of user-centered design does this question fall under?

"Who is the audience of my reading?"

Characteristics

50

Why is audience analysis important?

There are many audiences that are going to read the writing with different needs

50

What type of tone should be used in business writing?

confident & assertive

50

How many fonts should be used in a business document?

up to 2, easy to read fonts

75

What is a stakeholder?

People who are affected by company choices

75

What aspect of user-centered design does this question fall under:

"What do my readers want to accomplish?"

Goals

75

What types of audiences could read your writing?

Decision makers, stakeholders, team members, supervisors

75

When and what types of email attachments should be sent?

not in the first email you send to someone, and smaller attachment files

75

What headings should be the biggest in size?

the most important ones

100

What are the three aspects of Rhetorical Awareness?

Purpose, Audience, and Context

100

What aspect of User-Centered Design does this question fall under:

"What can I provide to the readers?"

Expectations

100

What are the three stages of a business document's life?

Writing Stage, Reading Stage, Action Stage

100

What should be included in an email signature?

sign-off phrase, name, contact information

100

Why is document spacing important?

so you don't overwhelm your readers

200

What are the 5 parts of user-centered design?

Expectations, Characteristics, Goals, Context, and Usability

200

What type of writing voice should be used? Why?

an active writing voice because it will keep readers interested and focused