Rhetorical Awareness
What is the context of business writing?
The situation where you are creating the writing
What aspect of user-centered design does this question fall under:
"What situation are the readers in?"
Context
What is one example of an audience analysis question?
Who, what, when, where, why, how
What are their responsibilities, what is their role in the company
What should the focus of business writing typically be on?
the reader
What is the acronym for effective document design?
H.A.T.S.
What is an example of analyzing the purpose of your writing?
Why am I writing this document?
What is the goal this document will help me achieve?
What aspect of user-centered design does this question fall under?
"Who is the audience of my reading?"
Characteristics
Why is audience analysis important?
There are many audiences that are going to read the writing with different needs
What type of tone should be used in business writing?
confident & assertive
How many fonts should be used in a business document?
up to 2, easy to read fonts
What is a stakeholder?
People who are affected by company choices
What aspect of user-centered design does this question fall under:
"What do my readers want to accomplish?"
Goals
What types of audiences could read your writing?
Decision makers, stakeholders, team members, supervisors
When and what types of email attachments should be sent?
not in the first email you send to someone, and smaller attachment files
What headings should be the biggest in size?
the most important ones
What are the three aspects of Rhetorical Awareness?
Purpose, Audience, and Context
What aspect of User-Centered Design does this question fall under:
"What can I provide to the readers?"
Expectations
What are the three stages of a business document's life?
Writing Stage, Reading Stage, Action Stage
What should be included in an email signature?
sign-off phrase, name, contact information
Why is document spacing important?
so you don't overwhelm your readers
What are the 5 parts of user-centered design?
Expectations, Characteristics, Goals, Context, and Usability
What type of writing voice should be used? Why?
an active writing voice because it will keep readers interested and focused