The Case
The name of the bank for this presentation
What is BB&T or SunTrust?
Overheads, slides, and videos
What is Audiovisual instruction?
Second largest bank in Southern US
What is SunTrust Bank?
The job role title that this training program is designed for
What is Bank Tellers?
BB&T Headquarters location
What is Winston-Salem, NC?
Requires trainee to be actively involved in learning
What is Hands-on methods?
Percentage of Gen Z mobile banking users
BB&T merged with this Bank in 2019
What is SunTrust Banks?
require an instructor or facilitator and involve face-to-face interaction between trainees
What is Traditional Training Method?
The date/year Apple Pay launched
What is October 2014?
BB&T's core values
What is diversity and new ideas?
Experimental learning, Social learning, Formal learning
What is the 70-20-10 model?
Two examples of Apple Pay Security features
What are
- ENCRYPTION WITH DEVICE SPECIFIC ACCOUNT NUMBER
-PROTECTED TRANSACTIONS
NO ACCESS TO NUMBERS OR PERSONAL DATA
- RE-ENCRYPTION WITH DATA KEY
-ENCRYPTION FORMAT WHEN STORED
-SECURELY TRANSMITTED WEB PAYMENTS