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Behavioral View
Contingency & Quality Management Views
Classical View
The Learning Org.
Quantitative and System Views
100
The study of human behavior in the workplace.
What is industrial psychology.
100
Solutions are addressed based on individual cases.
What is the contingency viewpoint.
100
Frederick Taylor was known by this title.
What is the father of scientific management.
100
The economic or productive potential of employee knowledge, experience, and actions.
What is human capital.
100
Managing the production and delivery of an organization's products or services more effectively.
What is operations management.
200
The theory that workers are more productive if they think they are receiving special attention.
What is the Hawthorne Effect.
200
The total ability of a product or service to meet the customer needs.
What is quality.
200
Scientific management produced methods of working efficiently. These methods developed from what type of studies?
What are time and motion.
200
Members are geographically apart working via email and collaborative computing.
What is a virtual organization.
200
Using math to aid in problem solving and decision making.
What is management science.
300
This person developed ideas that led to using teams and empowering workers being used in business today.
Who is Mary Parker Follett.
300
Continuous quality improvement, training, and customer satisfaction.
What is total quality management (TQM).
300
Henri Fayol's work was a foundation for what management aspect still used today?
What are the 4 functions: planning, organizing, leading, and controlling.
300
The parts of this include creating, acquiring, and transferring knowledge and modifying behavior.
What is a learning organization.
300
Inputs, outputs, transformation processes, and feedback.
What are the parts of a system.
400
An optomistic, positive view of workers.
What is Theory Y.
400
Strategy for minimizing errors at each stage of the production process.
What is quality control.
400
This characteristic is missing from the classical viewpoint.
What are human needs.
400
The economic or productive potential of cooperative relationships.
What is social capital.
400
Products, services, profits or losses produced by the organization.
What are outputs.
500
Behavioral science uses aspects of what sciences? Name 3 of the 4.
What are psychology, sociology, anthropology and economics.
500
He developed the 85-15 rule.
Who is W. Edwards Deming.
500
Max Weber's work evolved into identifying 5 features of this type of organization.
What is a bureaucracy.
500
Principal concern is with generating or interpreting information.
What is a knowledge worker.
500
Feedback from environmental factors inside and outside the organization resulting in continuous learning.
What is an open system.