Klarna
What are the two types of Klarna Payments?
What types of credit/debit cards can buyers use? Mention at least 3.
Visa, Mastercard, American Express, Discover.
What is the method used while our members order to pay with iDEAL and Sofort?
Bank Transfer
True or False
Can we send files via chat/email for a guest email after verification?True
How many Verification questions we should ask if we are supporting a buyer?
2
Klarna invoice / Pay in 30 days is currently available in which countries?
Mention at least 4
True or False:
A buyer's Etsy gift card must cover their entire purchase amount.
False
Which are the countries that can use iDeal as their payment method?
The Netherlands
What are the files that we should send only via email?
.zip files or files larger than 20mb
How many Verification questions we should ask if we are supporting a seller?
3
What isthe order value to accept Klarna Payment Method?
USD$45-USD$2,000
Why the buyer can't proceed with a checkout when they are placing a Multishop order.
All shops must offer Etsy Payments.
Buyer cannot checkout using standalone PayPal.
Which are the countries that can use Sofort as their payment method?
Germany or Austria
Can we tell a member that the order was placed as a guest?
Only after our Verification process
What happens if a seller fails to provide 1 out of the 3 Verification questions?
We should ask 1 more Seller Verification question.
Mention a reason why a member is not able to use Klarna Financing as Payment Method
-No Guest checkout
-Buyers can't purchase Etsy Gift Cards with Klarna
-Buyers can't apply an Etsy Gift Card and use Klarna for the remaining payment.
True or False
If a buyer uses the wrong card at checkout, can they still update the card for an order that they just completed?
False
True or False:
Klarna offers a plan of pay in 3 & pay in 4..?
True
What can we ask to perform verification for a guest order?
Email address, item purchase description, guest login device, guest login location, order number.
Can we process a refund on Orders that used Klarna as Payment method?
Yes, but we have to refer to Klarna to work with them if the payment to Klarna hasn't been made.
What should we do if an order shows as canceled - fraud_failed?
Escalate to Fraud team
How many days does a refund from iDeal take if there is no order on our records?
10 business days
What happens if a buyer provided only 1 verification question correctly?
We should ask 2 more verification questions