Communication
Exchange of information through words
What is verbal communication?
Builds trust, keep confidence, listen, assess understanding and answer question, mitigate risk for patient, set goals, develop objectives, and determine outcomes for learning.
What is the Teacher/Coach preceptor role?
This tool on epic under resources will explain the "Faulkner ways".
What is ellucid/Policy and Procedures for BWFH?
A feedback framework that works by Caring Personally and Challenging Directly.
What is Radical Candor?
Non-judgmental way used to state a concern or discomfort to the orientee without finger pointing.
What is 'I' message?
Demonstrates professional values, create culture of accountability, create a safe environment to learn, provide meaningful recognition to orientees and recognizes key elements of their scope of Nursing practice.
What is the leader/influencer preceptor role?
This tool provides quick sheets, videos, supply lists, and illustrations for best practice.
What is lippincott?
Obnoxious Aggression
What is challenging someone directly, but you do not care about them personally?
A discussion between two or more people where the stakes are high, opinions vary, emotions run strong, and the outcome impacts their lives.
What is a Crucial Conversation?
Ensure physical and psychologically safe, promote a just culture, educate orientees about expectations for behavior, promote acceptance of preceptee by all staff members, and teach preceptee how to address moral distress.
What is the protector preceptor role?
Clinical expertise, teaching ability, communication skills, role modeling, and supportive approach.
What are the competencies of an effective preceptor?
Ruinous Empathy
What is being "nice" but ultimately unhelpful or even damaging?
Crucial conversations can be handled in these 3 ways.
What is Avoidance, Face them and handle poorly and Face them and handle well?
Models the professional code of ethics, adhere to the state practice act/regulations, demonstrates commitment to lifelong professional development.
What is the Role Mode preceptor role?
Methods of Evaluation (name 2)
What are: Performance Assessment, Competency Checklist, Knowledge Assessment, Feedback Sessions and Self-Assessment?
Manipulative Insincerity
What is giving praise that is non-specific and insincere or criticism that is neither clear nor kind?
What is the importance of effective communication and structured conversations?
Identifies problems and strengths and provides feedback.
What is Evaluator/Competency Assessment Role?
Socratic Method of Questioning
What are 6 types of questions that are specifically designed to elicit a discussion?
2 Goals of Kim Scott