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CSG
What?
BILLING it or Not
All about
Breezeline
Tell mo!
TELCO
ADJUST
me
NOT
100

It is an icon in CSG where we can process changes on a customers account without sending out a technician. 

What is Select Order Workflow?

100
Where does the due date for manual payment and auto pay be based from? 

What is System PRIN / Account number

100

What is the hotline number for calling Breezeline?

What is 888.536.9600?

100

It is the device used to transmit analog signal to digital signal. 

What is a Digital Transport Adapter/ Cable box

100

It is an adjustment intended for having no service for a period of time. 

What is Adjustment Range?

200

This is the landing page after we search for an account in CSG. 

What is Customer Central?

200
When is the due date of the 8335 system PRIN customer if she is in autopay and her cycle date is 8?

When is 28?

200

What are the old name of Breezeline? 

What is Atlantic Broadband?

200

What device is used in disseminating internet signal to non wired devices? 

What is a router?

200

Which team can process the equipment charges?

What is MIS?

300

Which icon do we process the adjustment to the customer's account?

What is Billing Ledger?

300

What do we call that Agent Initiated assistance in CCAI in processing the payment for the customer?

What is Smart Actions Payment Assistant

300

Breezeline is a subsidiary of which Canadian company?

What is Cogeco?

300

Who is the largest Telco in the US?

What is T-Mobile US?

300

What is the cost of an Tivo HDDVR

What is $450?

400

This is the icon that you have to click if you want to check the latest payment details that the customer used. 

What is Account Information?

400

What is the number that the customer can dial in making a payment thru the IVR? 

What is 888.536.9600

400

Where is Breezeline's headquarter located?

What is Quincy, MA?

400

Who is the CEO of Foundever? 

Who is Laurent Uberti?

400

What is the maximum amount that we can process for the customer for "Make it Right? 

What is $75?

500

It is a collection of the changes that was made in a customer's account.

What is Order History?

500

What do we need to ensure that it was unchecked in processing a payment? 

What is Print Receipt?

500

Who is the owner of Breezeline?

What is Cogeco?

500

What is the meaning of Wi-fi?

What is Wireless Fidelity?

500

What is the only allowed adjustment process that an agent can do if the customer is calling for an inconvenience about Breezeline service?

What is Miscellaneous Adjustment?