C&E and Me
Who is the deputy director of the C & E Office?
Who is Norma?
Where will weekly team meetings be held?
BQ Conference Room in the basement
You're running late for your shift. Who do you notify?
Your manager and ACUHO-I.
Also communicate it to the teammates you will be working with that shift.
What system do we use for Check-ins?
Iris Front Desk
Dining Halls in Operation for the Summer
Rand and Commons
Where is the Office of C&E located?
What is the Baker Building?
Where are the Key Watchers located on the Commons?
What is Hank and Gillette.
You run into an unaccompanied minor on your way to rand. What do you do?
1) Stop them, identify yourself, and request their name and the program they are doing.
2) Contact pro-staff in order to obtain appropriate contact information for the program's supervisor (or chaperone).
3) Escort the minor back to their home location on campus and ensure that they acquire the appropriate lanyard.
Name someone from HR that you can reach out to if you have a problem with Kronos.
Brittany Griffin
What do you do if you have the duty phone and someone calls you at 2am needing to be checked in?
what is: Use the golf cart to get to where you need to go and go through the check in process.
A fire alarm goes off in a building while you are on duty and you get a call about it. What do you do?
Call BSC, fire department (if necessary), notify your supervisor (manager/lead).
Where will you get all the supplies you need for building prep bulletin boards?
What is West End Tower, 15th floor
A summer resident in EBI calls about a lockout. What do you do?
First make a desk log on the person's
account.
Use the key box to give them a spare to
their room. (Use black notebook as guide)
Hold collaterals
They will have 15 minutes to use the key to
you, or you can walk them to their room.
Name three conferences/groups staying on campus this summer.
IDTech, VSA, Interns, MusicTech, YAB, Lavner group, Library, etc.
What will happen if you have a Level 3 rule violation?
What is: Suspension and referral to the student accountability board.
Values of the Office of C&E?
Community Building (Connections)
Revenue Generation
Facilitate Learning/Growth
Creating Memorable Experiences
Where will the golf carts live overnight?
What is Zeppos, Highlands, commons (ops).
An intern reports that a lightbulb has broken in their HQ apartment while you are on duty. What is the appropriate course of action?
1) Retrieve a broom from the Keywatcher closet for them. (hold collateral.)
2) Make note of the incident in your duty report.
3) Instruct the resident to submit a maintenance request using the QR code.
What is something a manager would do that a CEC doesn't?
Maintenance Requests, Accountability actions, key reconciliation
What should you do if you can’t make it to a shift?
Try to get someone to pick up your shift, if no one picks it up, then you must show up or contact Lauren and Kris.
Draw the hierarchy map of the Summer Operations Team
Closest to correct map will win the points for this
Where should you get a backup card if someone loses theirs (not an intern)?
Who do you call to activate the new card?
What is: From the stack of pre-determined cards for that building. Can be found in the card box.
Manager (VORAD)
A tornado warning has been issued for the Davidson County/Nashville Area. What do you do?
1) Identify the nearest tornado shelters.
2) Remain in communication with managers and the pro-staff team.
3) Direct campus guests to corresponding shelters.
Name five of the shifts you might have.
WET shifts, Dining Liason, Duty Shifts, Desk Shifts, Check-in/out, Room checks, Building Prep, Reconciliation, Weekly Team Meeting
What are the steps when someone has told you their access card is not working.
lost card?
1. Physically check the card yourself on a scanner to make sure they are doing it correctly
2. Get a new card from the backup range.
3. use the correct phone number to contact VORAD
3. Make a desk log with the last 4 digits of the old card and the new card.
If lost let them know about the $50 charge. Make sure you let VORAD know that card is lost also.