Berkeley Market
How many years has Suman managed the Berkeley Market?
4 years
Keys and Combos should be accepted if you have not have had them assigned but will be assigned later in the day or the week.
True or False
What is False
-Offsite in BM (or ABM, LAO, MOD if designated by BM) home or car
-One in remote drive-up (if applicable)
How much money can our eATMS dispense to our customers and in what denominations:
What is $3000 and in $100s, $20s, $5s, and $1s
Who should be part of the Weekly Operations Meetings
What are BMs, ABMs, LAOs, and MODs
How many branches are in our market?
What are 14 branches
Document retention requirements for account opening and wire transfer documents have been extended to
What is one month
These keys should, on the keyboard, be pressed when dispensing cash during a robbery
<alt> + <F8>
We are allowed to touch our customer's mobile devices, laptops, or tablets when assisting our customers
True or False
What is False, not allowed!
Who, besides branch employees, should be invited to our Weekly Operations Meetings on Outlook
Who is Suman
When should Daily Downloads be taken place and for how
What is DAILY and for 10 minutes
How often all cash under control of employee being audited must be counted at the same time during the scheduled audit
What is once a quarter
These should be pressed on the alarm system keypad if safe while robber is on site
What is the top two left buttons for 2-3 seconds
How many days does it take for a customer to receive a physical debit card if ordered from the mobile app
What is 3-5 business days
How long should Weekly Operations last?
What is 30 minutes, uninterrupted
Name five managers in our market:
I'm sure you got this one right LOL
When should cash be in the line of sight of both the performer and observer during a cash audit
What is at all times
*Observe other audits and dual controls!!!*
These are examples of customer confidential information
What are: Customer name/nickname; address, contact information, gender, and other personal info; SSN; Account number
What is the daily limit a regular account can send money to another account through Zelle
$2000
If not a CPC, what are the fees for Consumer Domestic Wire Transfers Chase Online/Mobile
What is $25 (instead of $35 in branch)
What are the name of the four floaters LAOs in our market?
Mia, Sheila, Lakshani, and Michael
During Branch Closing Procedure, items in the checklist should be checked in dual control
ATMs, CRs, TCDs, MICR, Depository Vault, and Vault
If incorrect signal is NOT set incorrectly
What is go to safe haven and then call 911 and GS&I
If not a CPC, what are the fees for Consumer Domestic Wire Transfers Chase Online/Mobile
What is $25
Should Weekly Operations be held even when BM is on vaction
Yes, Weekly Operations Meetings are to be held by any combination of the Leadership Team