Strategic Question Asking
Homeownership Details
Ex: How long do you plan to stay in your current home?
Are there any specific home improvement plans you have in mind?
How long have you lived here?
Is this solar?
Have you had a lot of people come by trying to sell you expensive panels?
Genuine smile
expressing happiness or friendliness
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Excited and animated tone
Indicating enthusiasm
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Neat and professional attire
suggesting attention to detail
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Future Energy Needs
Ex: Do you foresee any major changes in your energy needs in the next few years?
How would you like your energy solution to adapt to your future needs?
My bill is too low.
That’s no problem! Whether you pay $50 or $500 you still pay a minimum rate with Edison of $.33 per kilowatt hour. Solar comes in at $.20-$.25 per kilowatt hour which guarantees we can cut cost off anyone’s electric bill!
Raised eyebrows
indicating surprise or curiosity
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Monotone delivery
suggesting boredom or lack of interest
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Conservative dressing
suggesting a more traditional or formal approach
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Energy Usage
Ex:
How would you describe your current energy consumption patterns?
Have you noticed any significant changes in your energy bills recently?
I’m not interested.
OK that’s no problem. I get that a lot, if I may ask, though, what makes you such a hard and fast no?
Furrowed brow
suggesting confusion, concern, or concentration
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Warm & Friendly tone
conveying approachability
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Low energy
exhibiting calmness, relaxation, or fatigue
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Power Outages
Ex: How have power outages impacted your daily life in the past?
Would having a reliable backup energy source be valuable to you?
It’s too expensive.
I totally understand. One thing I’ve noticed in this neighborhood specifically as well. There is a lot of information and a lot of it is pretty outdated. The way the programs work today actually don’t put a lien on your home, report on your credit or debt to income ratio and require absolutely no upfront cost. In fact you’ll actually end up saving 20 to 30% at the jump! Most people who felt the same way, that Solar was too expensive, definitely had a change of heart after they got this more current information on the programs.
Rolled eyes
displaying annoyance or frustration
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Harsh or sharp tone
revealing frustration or anger
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Vintage or Antique Furniture
Showcasing a preference for timeless pieces
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Solar Benefits
Ex:
Are you familiar with the potential savings that solar energy can offer?
What do you know about government incentives for solar installations?
Not right now.
I totally understand, I could definitely come back at a later date. But if I may ask, it sounds like some part of Solar is attractive enough to you to create some kind of interest, even though it’s in the future. What part of Solar catches your attention?
Poker face
showing minimal expression and hiding emotions
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Hesitant or shaky voice
signaling nervousness or uncertainty
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Jeep Grand Cherokee
A popular SUV known for its off-road capabilities
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