MS
what does a "NORENEW" card status mean?
cm card is active, but will not receive a new one upon expiration date
How do I determine if cm is APR eligible?
F1> APR button> top right corner> apr eligible button
T/F the code for wallet mobile activation is valid for 30 minutes
False> 40 Mins
cm is on the web an needs to know how to remove AU what can do you use?
line 102
what like do you use for to explain the variable APR to the cm
Prime Rate/Floor Rate Base Document
what is the letter for APR?
letter 100587
Where do I go to do a cash advance into checking for the cm?
What is the last thing you need to do when completing a message?
add label & notate in orion
cm wants to know their full account numbers what can do you send?
line 152
What link do you use to find a near by ATM for a cm that is traveling?
Cash ATM Locator U.S.
How do you complete a reversal for rewards, if cm changed their minds
Orion> F5> rewards redemption> locate reward>right click reversal> choose option cm changed mind
How do I access eSolutions from orion?
F1> Header section>intranet button>eSolutions
what do you do if you see this memo "SECURITY CODE x STARTED NO VALID CHANNEL"
xfer cm to CPS
cm is requesting information about their Home loan how do you handle this
line 577
What link do you use to find out the cm due date for a new account that doesn't have the payment due date listed?
Payment Due Date Changes Procedures
What is the procedure for the cm who needs to update the SSN?
xfer to CPS , has frontline should never make changes to the SSN
What is the navigation complete a stoppay?
f3> cbr+rfrl form> stoppay radio button
if a cm asks you to un-enroll them from email alerts can you?
YES we can
cm is on the web and wants to know how they can view their statements
line 562
What link document do you use for the AU to say what they can and cannot do on the account?
Authorized User Privileges Base Document
How do you delete a BT frontline?
ORION>f6> bt information> right click>choose delete option
What is the navigation to send a welcome kit?
send card member agreement
send Privacy policy
send terms
send CBB rewards
How long do you have to send first response to cm?
How long do you have to reply to cm?
What do you say at the end of the chat?
first response> 2 mins
reply> 4 mins
end of chat> Did this address your concerns?
cm wants apply for secured credit card, AND they are on the mobile, they want to pay with their CBB. what cans do you send?
Line 530 & 493
what link document do you use if you see these memos?
"SECURITY CODE x STARTED
Stronger Authentication - Online Code Validation/ OOB Procedures