Cultural Beliefs
I take responsibility for ensuring I.S. delivers quality services.
What is the Cultural Belief "I Am I.S."?
Experiences, Beliefs, Actions, Results
What is the Results Pyramid
Ask: What feedback do you have for me?
Respond: Here is where I feel you demonstrate (Cultural Belief)....Here is where I feel you could demonstrate even more (Cultural Belief)
Say: Thank You for your feedback
What is our Focused Feedback Tool?
99.9%
Experiences create Beliefs that cause Actions that produce Results
What is our Results Pyramid?
I value ideas and opinions, openly communicate my own and encourage others to do the same.
What is the Cultural Belief "I Communicate" ?
See It, Own It, Solve It, Do It
The Above the Line Steps to Accountability
Here's what (Cultural Belief) looks like to me....
Tell the story in 45 seconds or less, include impact on Key Results....
That's what (Cultural Belief) looks like to me.
What is our Focused Storytelling Tool?
80%
What is our Key Result of Project on Schedule?
Below the Line vs Above the Line
What are the "Steps to Accountability" ?
Wait & See, Tell Me What to Do, It's Not My Job, Ignore/Deny, Finger Point, Cover Your Tail
What is Below the Line or Blame Game
I want to recognize (Person) for demonstrating (Cultural Belief) in the following manner (tell short story).
By doing this, you have positively impacted the following Key Result(s) (list Key Results)
What is our Focused Recognition Tool?
???
What is our Key Result of being the "Preferred Technology Partner" ?
Focused Feedback, Focused Storytelling, Focused Recognition, Focused Accountability
What are our Formal Culture Change Methods?
I empower myself and others to do the right thing by coaching, mentoring and providing opportunity.
What is the Cultural Belief "Empowering All" ?
Focus on a Cultural Belief
Identify Shifts Needed
Create Type 1 Experience
What is our Focused Accountability Tool using Results Pyramid 1 to Results Pyramid 2 ?
0
What is our Key Result of our Help Desk and Security Administration Escalations?
Culture Changing Conversations, the Change Narrative
What are our Informal Culture Change Methods?
I leverage my knowledge of the customer to create positive experiences that maximize our return on technology investments.
Culture, Values, Vision, Accountability, Purpose, Mission, Strategy, The Compelling Case for Change
What is our Change Narrative?