C2 Game

Competitors

100

T-Mobile is not telling customers this part about their switcher plan

What is Customers Must: - Choose a postpaid Simple Choice Plan - Purchase an eligible T-Mobile device at full retail price - either up front or through 24 monthly installments This sure sounds like a long-term contract - and then there are the service charges and fees. Not many phones receive the full $300 ETF credit. Amount of ETF is actually based on customer tenure with carrier. The longer the tenure, the lower ETF to be paid. Difference in the cost of a new device and the trade-in value of the used device is an out of pocket expense to the customer.

200

Sprint's Framily plan details

What is Similar to a Family Plan, although it allows lines within an account to be billed separately (Up to 10 Consumer lines only). The more lines, the lower the per line cost. Access reduced by $5 for ALL lines, for each new line added. Up to a max of $30/line discount. Stops at $25/line

300

AT&T is not telling customers this part about their switcher plan

Customer Must: - Choose an AT&T Next device financing plan - Buy a device at full retail pricing OR - Activate a device they currently own. A T-Mobile customer will have to trade-in a high-quality phone to get the full $250 device credit. Device trade-in card may only be used toward purchases of AT&T products & services at AT&T owned stores, att.com, or to pay a wireless bill (Limit to only 5 trade-ins per account). Up to $200 for Switcher’s Bill Credit The Switcher’s Bill Credit is only for T-Mobile customers, Verizon Wireless and Sprint customers are not eligible. This “credit” may not be issued until the customer receives their third AT&T wireless bill.

400

T-Mobile is not telling their customers this about the Credits in the switcher offer

What is The credit is not applied to the T-Mobile bill. The “credit” is a prepaid MasterCard that is mailed after the customer pays final bill with original carrier, which could be over a month after cancelling, it’s not applied to T-Mobile bill. Customers must mail or upload their last bill online that shows the ETF was charged to receive credit.

500

Verizon 4G LTE Network Facts that Matter

What is Verizon 4G LTE Network Facts that Matter:  Ranked highest in Wireless Network Quality Performance, according to the latest J.D. Power report,  Covers over 96% of the U.S. population, more than any other carrier.  100% 4G LTE – other networks use a blend of wireless technologies.  Reaches 305 million people in more than 500 markets across the U.S. – that’s more than double the geographic coverage of our closest competitor.

Promos

100

What is the newest data option for customers on Share Everything plans?

ShareEverything $250 MB Promotion - Gives lower entry for Smartphone/Basic Devices who don’t use a considerable amount of data.?$20 Account Access/Unlimited Talk & Text/250MB of shared data. $15 per 200MB overage. No ECPD discounts!

200

The promos that end on the 31st

What are • $35 and $40 Basic Phone Plans • Free activation with 2 year contract

300

What is the Unlimited World Messaging feature?

It allows customers to text world wide unlimited for $5 a month. Allows customers to call Canada and Mexico at a rate of $.01 a minute and the rest of North America for $.05 a minute. Only for $35, $40, and Share Everything plans.

400

The date that the following promos end? 1. Early Edge offer 2. $100 off a new 4G tablet with 2 year 3. Waived activation fee on all Edge activations

When is Answer 3/31

500

Early Edge Upgrade details and promo end date

What is VZW is offering customers who have had their phone for 12 months or more, and qualify for Verizon Edge, the option to upgrade early by trading in their current phones for a new 4G LTE smartphone on the Verizon Edge program (Extended thru 3/31/14)

ISIS contest

100

The contest period for the ISIS mobile wallet retail contest

What is 1/9/14 - 2/28/2014

200

The dates that the 20% back (up to $200) when using your serve card through ISIS expires.

What is It was extended to 2/28/14

300

Prizes to be awarded to the Top 3 stores per area (all employees in winning store receives prize)

What is 1st Place Stores Wins: $250 RY Award 2nd Place Store Wins: A Set of Power Beats by Dr Dre Headphones or RY Award of $150 3rd Place Store Wins: Fitbit Flex Wristband- Black or RY Award of $100

400

Details of the Isis mobile wallet retail contest for the Rep level.

What is All eligible employees that achieve the highest attach rate of Ready to Pay Isis Mobile Wallets, a minimum of 15, will also get one entry into the Grand Prize Drawing!! Every 15 ISIS Payment Ready wallets created earn one entry.

500

4 Sales Representatives in the South Area will win_____________

What is either a Sony PlayStation 4 or XBOX One Gaming System Package Package includes: 1 Sony PlayStation 4 or XBOX ONE Gaming System 1 Extra Controller 2 Video Games 1 Year subscription to online services for online gaming

Open Enrollment

100

The dates of open enrollment

What is 1/16/14-3/17/14

200

The goal per store for open enrollment is _____

What is 60

300

The prizes for the first stores to hit goal for open enrollment

What is First store- $300 team build Second store- $150 fill the fridge Third store - $100 fill the fridge

400

The prizes for the first districts to have all stores to hit goal for open enrollment

What is First district $1000 team build Second district $750 team build Third district $500 team build

500

The star from our district that was highlighted in the open enrollment video to share best practices http://www.youtube.com/watch?v=--ua3jGIfb4&feature=youtu.be

Who is Beth Edwards Check out the video by copying this link http://www.youtube.com/watch?v=--ua3jGIfb4&feature=youtu.be

SMB

100

BIC’s (Business Incentive Credits) can take up to _______ to post on a customers bill. 1) 2 weeks 2) 1 month 3) 1 billing cycle 4) 2 billing cycles

What is up to 2 billing cycles

200

True or False: When a business customer pulls a $400.00 deposit, it is only possible to get it reduced to $125.00.

What is False – In most cases we’ve been able to waive the $400.00 deposit completely.

300

To try to reduce or waive a customer deposit after running credit, the first step before sending to Danny I need to take is: 1) Call CORE to have them evaluate 2) Email Danny right away with the info 3) Give my manager a sob story about how I really need to go ahead and put this in a consumer name. 4) We can waive business deposits??

What is Call CORE to have them re-evaluate THEN call/email Danny.

400

The 3 basic pieces of info I need for an ROI are: 1) Who, What, Where 2) How Much…, How Often…, How Many… 3) Time, Love & Tenderness 4) Brains, Heart, Courage

What is How Much (as in how much is that job worth?) How Often (as in how often are you in a situation where you’ve lost the bid because…?) How Many (as in how many nurses do you have? Or How many company vehicles do you have?)

500

Which of the following is not true? -NPP Construction gets 22% discount on account level Data Pricing -Danny spells his name D-A-N-N-Y…not D-A-N-I -SFA-DM (Document Manager) is a great source for legally approved flyers -BIC’s are not supported in Retail for small/medium businesses.

What is the last one because BIC’s ARE supported in Retail for small/medium businesses.