Fun Facts
This is the most expensive letter to purchase when replacing a G, M and C on the End Gate of a Sierra 1500.
What is the letter C?
LETTER ASM-"C" E/GATE 32.02
LETTER ASM-"M" E/GATE 29.76
LETTER ASM-"G" E/GATE 29.76
This commodity was changed as of February 1, 2025 in order to allow dealers to submit for Diagnosis Time when submitting for payment.
Before 2/1/25, dealers would need SM approval for OLH in order to get paid for Diag Time.
What are Charge Cords?
As of 2/1/25, dealers can submit for 0.0 - 1.0 in Diag time with in both the US and Canada.
This is the amount of PRAs you have to work in order to get a 5 point bonus on your QR if you are focusing on PRAs full time.
What is 25+ PRAs on average per day?
This is the Bulletin that Andrew discovered and we got updated so dealers would not be confused on the steps to correct customer concerns.
What is because SI Doc ID: 5508953?
The Doc did say - If the DTC resets Replace the appropriate M95 Assist Step. This bulletin has now been updated to read M95 Assist Step Motor.
This cannot be claimed on steering wheels with non electrical concerns.
What is Diagnosis Time.
This was the amount of PRAs we started with to update from January 1 to Feb 9, 2025.
What was just under 5,000?
#PIE0818: Engineering Information was released on February 21, 2025, for US Dealers ONLY. This is for Silverado 2500 HD/3500 HD and Sierra 2500HD/3500HD regarding this concern.
What are Outside Rearview Mirror Skull Caps Falling Off?
Please be sure to read the dealers comments! The bulletin states to contact Chuck Quinn or Ken Lucas so those names may be mentioned in the PRA. Engineering has a need to gather information on vehicles PRIOR to repair that may exhibit this condition.
This is the amount of claims you have to work in order to get a 5 point bonus on your QR if you are focusing on claims full time.
What is 50+ claims?
This is the newest document that we can point dealers to when they attempt to get paid for recoloring and resewing any seat covers.
What is SI Document ID: 6865078?
This is the only commodity that have a first 6 month time frame on when considering warrantable defects as opposed to outside influence.
What are door panels?
This is the first day of the spring equinox in 2025, when the sun is directly over the Earth's equator.
What is today, March 20, 2025?
This is the newest version of the CSMT App that we should be verifying the dealers are using when they call us for issues related to the app.
What is version 3.13?
This is the section where you can expect to get marked down on your QR if you forget to update the Part Approved Quantity within the PRA starting on 2/21/25.
What is the “Was the correct status used?” section?
This bulletin outlines how dealers should submit for Level 2 charge cord concerns.
What is 22-NA-215.
This is the amount of time before your shift starts what you should log into Workday and then start logging into the system.
What is 10 minutes?
On March 18, 2025, these people slashed down off the coast of Florida after being gone for 9 months and a journey of 17 hours.
Who are NASA astronauts Sunita Williams and Barry Wlimore.
This is the email address dealers need to use when logging into the new CSMT update.
What is add "@vsp.autopartners.net" to the end of your User ID (example: szskky@vsp.autopartners.net”)?
This is the person who is not counted in the average amount of outbound phone calls made.
Who is Randy White?
This bulletin explains that GM will no longer pay for wheels to be refinished.
What is 17-NA-052?
If the MN/ MT/ NY claims has set-up time has errors (like error 403) or 3rd party differential, this is the person you should send the transaction # to instead of working the claim yourself.
Who is Erica Schultz?
Jill Campbell or any TL can also help with these if Erica is not available.
This was considered the first month of the year if you were born before 150 B.C. Before that time, there were only 10 months.
What is March?
One year was 10 months long, beginning in March and ending in December. January and February were just 2 nameless months called "winter."
This is the reference number for the "New CSMT Login Method & RPT Submission Process Effective Monday February 24" bulletin in Global Connect?
What is Reference Number:10361?
This can be easer to find by searching 3.13 in Global Connect.
This is the amount of PRAs/Claims reviewed for each QR per month.
Although I check way more per month just when doing morning reports. :)
This is the bulletin that states: "The intent of the PRA process is to pre-screen product concerns while the customer is on the service drive to determine if the customers’ concern is warrantable."
This is what you need to put in your PRA Comments when you are working a PRA that did not come in from the CSMT App
What is “email received at” and “phone call received at”?