C2C SHIPPER ACCOUNTS

CF SHIPPER ACCOUNTS

100

The color of this shipper account category.

What is Red?

200

This is when we are able to cancel customer facing (CF) shipper accounts.

What is NEVER?

300

This is who we reach out to when the load is not ready, SDT +30 for the customer facing shipper account with a little truck next to the shipper account.

What is Recovery?

400

This is how long you wait for a response from the POC on a POC Owned Customer Facing load.

What is 2 mins?

500

When the load is at risk of being delivered late or load was not ready on time and is in need of a BU this is the recovery reason you will utilize.

What is Load needs to be Monitored?

SPECIAL SHIPPER ACCOUNTS

100

This is how we action any External loads.

What is warm transfer to the external team?

200

This is how we action DDU loads.

What is a DDU support case?

300

This is how we would action an LTL load.

What is escalate the WIM to LTL?

400

This is how you would action a SWA load.

What is join SWA chime meeting: 9905 93 4649 and provide the VRID and issue?

500

This is how we would action OutboundAmazonDirect. 

What is create a SIM?  

       -VRID

       -Site Code

       -Site POC (if applicable)

       -Detailed description of disruption

       -Change Severity to 4 and Change Custom Fields to N/A

EMPTY SHIPPER ACCOUNTS

100

The color of this shipper account category.

What is green?

200

The shipper accounts we CAN create.

What is FleetManagementEquipmentRepositioning (FMER) and Bobtail (BT)?

300

We create this when a site is refusing to let a driver drop a TransfersContainerPoolAdjustment due to the site being in gridlock.

What is a support case?

400

A site needs this many empties available on YMS for ROC to redirect for empty trailer pickup.

What is five(5)?

500

This is the percentage a site cannot be over when redirecting a driver to pick up an empty trailer before a live load.

What is 80%?

NCF SHIPPER ACCOUNTS

100

This is the color of this shipper account.

What is Blue?

200

These are the only NCF shipper accounts that we can cancel.

What are TransferEmptyCarts and ShuttleDriver?

300

This is the type of case you would create if the drop site is refusing the load due to gridlock.

What is a support case?

400

This is the case you create when the load is not ready, it is past SDT +30, and a trailer is attached. 

What is an ADD truck case?

500

This is the case you create when there is not a load available, it is past SDT +30, and a trailer is not attached.

What is a REMOVE truck case?

AMAZONINBOUNDVENDORAMAZONINBOUNDFBA

100

This is the color of this shipper account.

What is Purple? 

200

This is the icon you would click in order to find the ARN on FMC for AmazonInboundVendor/FBA loads.

What is the hamburger icon??

300

AmazonImboundVendor/FBA are the only shipper accounts that we can action in this manner. 

What is cancel and replan?

400

This is the default carrier if there are no SCACs populating in Unified Portal.

What is HJBT?

500

This is the amount of days we can plan out if we are provided a Freight Ready Date (FDR). 

What is 2 days?