Sales
This contract model charges a fixed monthly payment for equipment and service.
What is a lease with service included?
This document lists the customer’s agreed pricing, terms, and included service.
What is the contract?
This is the first step a tech should do when arriving on-site.
What is verify the issue with the user?
This security method requires a second verification step beyond a password.
What is multi-factor authentication?
C3 Tech describes itself as this type of business.
What is women-owned?
This metric tells you what the customer pays per printed page.
What is cost per copy?
This is the CSR step that prevents a wasted service call.
What is verifying the issue and what troubleshooting was already tried?
This part most commonly causes paper jams in the tray feed path
What are feed rollers?
This tool allows secure remote control of a workstation.
What is remote desktop or remote access software?
C3 Tech says it offers managed IT services using this type of pricing model.
What is a flat-rate fee?
This is the best tool to request before building a quote.
What is the current invoice?
These readings drive copier billing for usage-based plans.
What are meter reads?
This maintenance event usually happens at set page counts like 100k or 200k.
What is preventive maintenance?
This type of cyberattack tricks users into giving up credentials through email or text.
What is phishing?
C3 Tech says you’ll get this every time you call.
What is a live person?
This is the most common reason a customer cancels a contract.
What is poor service response time?
This is the most common reason a new install gets delayed after the contract is signed.
What is missing network site survey?
The customer reports light print on copies. The most likely cause is this.
What is toner, drum, or developer issue?
This tool lets IT securely connect offices, users, and cloud apps through encrypted tunnels.
What is a VPN?
C3 Tech’s founders started their business in this year.
What is 1994?
This is the most common hidden cost in a “cheaper” competitor quote.
What are exclusions for parts, labor, or consumables?
This is the fastest way to avoid an install failure due to missing items.
What is using a packing checklist?
A machine shows repeated fuser jams and wrinkled paper. The part most likely failing is this.
What is the fuser?
This Microsoft tool manages user accounts, passwords, and group permissions in most business networks.
What is Active Directory?
C3 Tech’s values page says this phrase is “not in our vocabulary.”
What is “It’s not my job”?