Types of Careq's
I need to get a refill on a medication.
What is a rx related care req
I need to cancel a same day appt.
What is the Robin line?
to see patient information in Greenway what do i click?
What is the Blue circle icon?
you have to say this 2 times
What is their name?
Shower chair, wheelchair, cane, walker
What is DME equipment?
I am not feeling well today and my symptoms are not serious my pain is under a 8 but has been going on for 3 weeks.
What is a triage/sick care req?
I would like to be a patient with OSH
What is IBM?
this tells you if I need transportation, 40 min progress visits, hard of hearing etc.
What are flags?
you have to say this whenever the pt give you information
What is Thank you?
lab work, x-ray, MRI, ultrsound
What is a diagnostic order?
I need to know the results of my MRI
What is results request careq?
My insurance is not approving my referral.
What is TPS
where do I find upcoming appointments
What is "appointment history tab"
I am the opening line of the call flow
What is Thank you for calling Oak Street Health?
I am needing to see a specialist
What is a referral?
I need to see a Cardiologist and I need this from my doctor.
What is a Referral related careeq?
I am having shortness of breath, dizziness, nausea and vomiting and my pain level is at a 10 and has been going on 2 days
What is nurseline
if I need to send a fax
What is Xmedius?
I have to ask this to verify
what is name and DOB
what you chose when creating a careq
What is reason?
I have an appt on 07/24/2024 and I have no way to the clinic, I usually drive myself.
What is a Transportation Careq?
Pt is complaining of the service about OSH and wants to leave OSH
What is service recovery
when in doubt I reach out here?
What is G-Chat.
You have to say this at the end before you hang up
What is Thank you for Calling Oak Street Health?
you need these to get the answers to the questions in a careq
What are the careq guideline questions?