Transition Basics
Restrictions and Unlocking
Client Scenarios
Process and Tools
Complex Accounts and Exceptions
100

The meaning of VBA

What is Vanguard Brokerage Account?

100

The quickest and easiest way to remove restrictions

What is online?

100

This is where you will find the date a client’s eligible TA account will be transitioned to a VBA with restrictions.

What is in their transition reminder communication? 

100

The VBA Transition Tool will help you identify

What is the optimal transition path and impacted services?

100

The only option for transitioning if a client is not digitally eligible

What is a paper form?

200

This happens if a client doesn’t act before their transition date

What is the account will auto-transition to a VBA with restrictions?

200

This address status will prevent a client from removing AVBA restrictions

What is an RPO?

200

The option a client has if they do not want a VBA

What is transfer funds out of Vanguard?

200

This is what Chat AVBA is used for

What is real-time support for Auto VBA inquiries?

200

Those who are not on the TIGER team or SD+ should transfer complex account types to

What is FNDS_SWARM_OUTBOUND?

300

These account types are considered “Simple”

What are Individual, Joint, and Retirement accounts?

300

The restriction on a clients account will be noted in the following places

What is dynamics alert, trading profile, and restrictions and holds?

300

The 2 other options a client has if they cannot complete the transition online

What is submit a paper form or use Intelledox?

300

Tax information that should be provided to a client that wants to liquidate assets

What is inform the client that liquidating their account may result in a tax consequence and they should speak to a tax professional with further questions?

300

These account types are considered “Complex”

What are Trusts, Organizations, Estates, and Minor IRAs?

400

This is the primary reason Vanguard is implementing the Auto VBA Transitions initiative.

What is to support better financial decisions and outcomes for clients by focusing on the VBA platform?

400

Vanguard can legally move a client’s retail TA direct account to a VBA with restrictions because of this.

What is the retirement of the TA retail direct business after giving notice to clients?

400

The only pathway a full agent can use to remove restrictions

What is a paper form?

400

The role of Intelledox in transitioning

What is enabling e-signature for eligible account types?

400

Needs to be done for a Trust account with 5+ signers

What is submit a CMS case with supporting documents?

500

The $100 Account Closure and Full Transfer Out Fee is waived if this happens within 70 days of auto-transition.

What is transferring the account to another firm within 70 days of auto-transition to VBA?

500

These are the restrictions associated with AVBA

What are buys, funding/purchase, transferring in?

500

The option(s) for a client with a trust account that CANNOT upload trust documents, but Vanguard has them on file

What is e-notary, preferred if permitted?

What is using doc on file as last resort?

500

Tool used to determine which form is needed to remove restrictions

What is AVBA restriction removal forms tool?

500

A custodian removing restrictions for a minor IRA, where the former minor is now at the age of majority will result in

What is a NIGO?