Internal Policy Replacement
This form must be completed to request a refund for overlapping premiums when replacing an inforce policy.
What is Form 1609?
This platform allows advisors to manage contract delivery and track signing status.
What is EquiNet (Contract Delivery)?
This happens after OneSpan fails to deliver an email 5 times.
What is the email address gets blocked?
This is the fixed monthly billing date for Term/CI policies.
What is the monthiversary date?
This status means the requirement has been fulfilled in UWpro.
What is Satisfied?
Refunds for overlapping premiums are only issued if the overlap exceeds this number of calendar days.
What is 14 calendar days?
This is the maximum time signers have to complete the eDelivery process.
What is 45 calendar days?
This ticket must be opened by a CSR to unblock an email address in OneSpan.
What is a SNOW ticket?
If a client wants a cheque returned, they should take this action instead.
What is place a stop payment at their bank?
This system becomes locked for editing once an application is loaded and remains locked until settled or cancelled.
What is Ingenium?
This is the timeframe within which Form 1609 must be submitted after the new policy is issued.
What is 30 days?
This document is required to be signed if there are missed questions or underwriting forms
What is Form 251?
This modal factor is used to estimate monthly premiums from annual premiums.
What is 0.0867?
Life policies can be backdated up to this many days from issue.
What is 364 days?
If Form 1609 is received before the new policy is issued, this team must be notified once the case is settled.
What is the Life Admin team (via New Business)?
This action resets the 45-day signing window if the contract is reissued.
What is resending the eDelivery package?
This is the automatic expiry period for an eDelivery link in OneSpan.
What is 120 days?
This is the payment window for Term/CI premiums each month.
What is the 1st to the 28th of the month?
This section in UWPro may contain additional details about a requirement, such as vendor instructions or comments.
What is the Vendor Special Instructions section?
CSRs are instructed not to provide this when discussing internal replacements.
What are refund amounts?
This must be done if a signer declines the eDelivery package.
What is review the decline reason and reinitiate or close the case?
This action must be taken if a client is locked out of signing after 5 failed attempts.
What is unlock the account via Contract Delivery in EquiNet?
Advisors may only pay premiums on behalf of clients under this condition.
What is if the advisor is also the policy owner/payor?
This form of payment can be used for the initial premium only if the application is completed via EZcomplete.
What is Credit Card?