TaskRabbit
Minimum pricing begins at?
What is $52
To search for a product, which drop-down should be selected?
What is Range?
What are Soft skills?
What is are personal attributes that enable someone to interact effectively and harmoniously with other people.
4 Tones of Voice
What is Quietly Confident, Inspirational, Reliably Fun, Helpful
Name Internal Stressors.
What is Lifestyle Choice, Negative Self Talk, Personality, Mind Traps?
Assembly without delivery.
What is Standalone delivery?
Who created this order 475446575 ?
What is Naz Henderson or nahen3?
Up-Sell vs. Cross-Sell: What's the difference?
What is:
Up-selling is the process of increasing the value of a sale by suggesting one or more higher priced items of better quality.
Cross-selling is the process of adding value to the sale by suggesting additional products to the customer that will complement the customer's original product.
Jargon: PIA FACTS
Product Information
Steps to terminate a call.
What is Alert, Remind, Terminate and Log?
These items cannot be
assembled through TaskRabbit.
What are bathroom vanities?
Tab to see Boka appointment information.
What is Projects?
What is the customer experience?
What is how customers feel & perceive everything we do.
What does it mean to "Mirror the customer"?
What is to match their words, emotions/mood, and urgency.
6 Reasons customers escalate.
What is Speed, No apology offered, Attitude, Confidence, Knowledge, Being told “No”
What does "PMA" stand for?
What is Primary Market Area?
Stock check 995.515.21 for the Baltimore location.
What is 1.
Open questions are....
What is:
Who...
What...
Why...
Were...
When...
How.
When saying "sorry" you should?
What is be sincere and specific.
4 Attributes of Empathy.
What is:
To be able to see the world as they do,
To be non-judgmental of the other person
To understand the feelings of others
To communicate an understanding of their feelings.
If the customer's property is damaged during assembly, to whom should they contact?
What is TaskRabbit?
Which location is 145?
What is Orlando?
Is remote selling an Art? Or is it a Science?
What is it is both.
Qualities of an active listener.
What is:
Attentive
Objective
Patient
Empathetic
Difference between Empathy vs Sympathy.
What is Emapathy is the ability to understand and share feelings of another person.
Sympathy is the feeling of pity or sorrow for someone else’s misfortune.