SPP4 Bundles
How much does it cost to add on wifi with Gig internet?
$0
What does a customer need in order to be eligible for PBB?
3 lines, 1 has to be a port
What do you do first when a customer calls in to make changes to their account?
Verify/Authenticate
What is the most off we can give on internet?
$25
What is the base MRR for mobiles?
$45
How much is the GIG w/ WiFi + 2 UNL Plus bundle?
$100
What is the monthly cost of the A15/A16?
$5.55
How do you submit a UCM ticket?
AOS , tools , ucm
What is the most off we can give on TV Sel?
$15
What is the MRR multiplier for GIG internet?
4x
GIG internet with 2 UNL + lines bundle. The 2 lines are $30 each. How much do the lines increase to after 2 years?
They remain at $30
What do customers need to port their number with us?
Account number & Transfer Pin from current provider
What should you do to a customer's account before you end the call?
Notate
How long do retention offers last for?
1 year
What is the MRR multiplier for Unlimited mobiles?
There is none
A customer wants GIG + Choice + 2 UNL Plus. How long does their promo last?
3 years
What is the total max value that a customer may be eligible for in regards to PBB?
$2500
How do you disconnect a unit account?
You don't
What is Debulking?
Property gets rid of bulk agreement with us. Customers move from bulk services to paid services
How do you create a security code on someone's account?
AOS dashboard, drop down tasks, "edit customer access"
What streaming apps do are included in TV Select Plus?
How much would a customer pay today (for mobile only) if they were activating 4 UNL Plus lines with GIG internet.
$170 . 2 lines for $30 + BOGO $40 + $10 + Activation Charges $20 + $20 $20 +$0
How many days does a customer have to add all the lines for PBB?
7 days
What is the offering hierarchy for retention?
1. Mobile
2. Ancillaries/Xumo
3. Promo offer
4. Combo of promo offer and ancillaries/xumo
What are 4 key phrases to use for the mobile pitch rate?
see MPR sheet