App 1 / App 5
When staffing the phone as a default screener, the taxpayer wants to know where they should report interest income on their Form 1040. What “application name” would you transfer the caller to?
What is Income
Which Command Code will indicate the return was rejected
What is TRDBV
If the caller indicates that they do not have access to the internet or requests that you order the form(s)/publication(s) for them, input the request using _____.
What is ELITE
These keys, on the keyboard, bring up the print screen
What is Ctrl + P
displays a list of all tax modules and/or tax periods currently active on the Taxpayer Information File (TIF).
What is the name of the application where you would transfer a person calling in with math error notice, CP 12?
What is IMF Refund
When staffing the default screener application, the assistor would _____________ to properly direct the call to the correct application using the TTG.
What is Identify the issue
Where on irs.gov would you do direct a taxpayer to obtain Publication 17?
What is Forms and Instructions tab
Ctrl + F
The IMFOLI screen shows active tax modules present on which system?
This Command Code shows recent changes if they are still pending
What is ENMOD
When researching both paper and electronic returns received, which Command Code should be used
How many current year forms (for information returns) can a taxpayer receive when placing an order through a CSR?
What is 100
What is the time entry app called in which you enter your weekly time
What is SETR
What is the definition of the transaction code TC 670
This Command Code will provide the receipt and processing status of a return that has not posted to the taxpayer’s account
What is FFINQ
To determine the topic of the call, it may be necessary to ____________ the caller by asking questions.
What is probe
CC IMFOL with definer __ displays posted entity information
What is E
What is another Third-Party Authorization Form one can use besides Form 2848 and Form 8821?
What is Form 706
To update a control on TXMOD, overlay TXMOD with _____.
What is the minimum number of days needed to cancel a payment made through Direct Pay.
What is 2 business days
What extension do you transfer a caller to when they are requesting a non-filing letter?
What is 1045
When ordering publications and instructions for a taxpayer, what is the limit of copies you can send?
What is 5
Transaction Code (TC) 150 is used to indicate
What is total tax due
What does control base status M mean on TXMODA in the control base history area?