Unlock the Mystery
This is the only way to access our keys and combos retained in the keybox to assign or use for specific processes.
What is dual control?
This is the maximum amount your drawer may contain at any point throughout the business day. If the limit is exceeded, plan to sell as soon as possible.
What is $1000
When leaving your PC at your station or desk, you must do this before walking away.
What is lock your PC?
Any shape of any color EXCEPT for the blue triangle in the branch manager office window facing Winn Dixie.
What is our current Q4 all clear?
Our NCUA brochures are found here.
Where is behind the teller line near the drive thru speakers/screens with more under the printers?
Self-created or assigned, made up of numbers, letters, and sometimes symbols—these are used daily by team members, who are responsible for keeping them confidential and ensuring they are never shared or compromised.
What are passwords and combinations?
This is where all cash and coin a teller individually maintains should be stored - especially overnight.
What is the teller locker (or secured cash box) in vault?
When your drawers at your station or desk contain sensitive info or cash, you must do this before walking away no matter if members are in branch or not.
What is lock drawers and cabinets?
It takes two to tango, and to open our branch! The first and second will circle the building after arriving and park where the front door is in view. The first team will enter, disable the alarm, and confirm the building is safe. They will indicate security to the second team member by walking out front 5-10 feet away from the building. Once both are inside, this is the last step to let remaining team know it safe to enter.
What is set the all clear?
This is our $ transaction limit in the drive thru.
What is $3000.00 per member per day?
It's essential to keep our assigned keys safe by keeping them here.
What is with you at all times?
The opposite of dual control - this is the allowable method of control for your cash drawer.
What is sole control?
What we do involves quite a bit of sensitive and confidential information. Whether written, printed, copied, or scanned - we should check all stations, desks, printers, copiers to ensure the information is kept in this manner and never left out.
What is secured?
If things do not go as planned, and the all clear is not set as expected, this is who we contact first.
What is 911?
If ambushed while entering the branch, this is the code to enter instead of the one regularly used.
What is 4357?
When part of a team entering combos to open one of our various vaults or safes, it is best for the team member who is NOT entering their assigned combo to do this.
What is look away from where the combo is being entered?
What is 3 business days?
Got sensitive info printed? It happens all day! When we no longer need that document, and before leaving for the day, place that sensitive and confidential information in this locked place.
What is the shred bin?
The all clear is not set, we have reached out to the appropriate resource. This is what should be explained.
What is the designated opening process was not completed?
In the unfortunate possibility of a robbery, this code is how we meet cash demands.
What is ctrl+alt+R?
This is the tracking completed when new keys or combos are permanently issued to you.
What is signing a key and combo assignment acknowledgment with a leader and a leader completes an updated record of keys and combo log?
Even when things get tough and cash supplies low, we may never do this for resolution.
What is transport currency or coin between branches?
Our closing checklist has us check printers, trash cans, desks, under keyboards, and inside unlocked drawers to ensure no sensitive or confidential info remains out unsecured. It is hard to have a clean desk if work is still occurring, even after close. This task is best confirmed completed at this time.
What is after all work, Symitar totals, transactions, and any documents have been printed and no more work is being done?
The branch lobby is open for business, these are the last two steps to complete our opening process.
What is remove the all clear and check the ATM for any tampering including skimming or shimmering devices?
An auditor is on the scene, your drawer is selected for audit. Lucky you! This is how you participate in the process.
What is do not leave drawer unattended and only with auditor(s)?