TCE (everything to do with transfer credit)
SFS GENERAL CASE.
STUDENT EXPERIENCE SUPPORT CASE & COURSE REGISTRATION.
WHAT SHOULD YOU ALWAYS TO ADD TO EVERY CASE?
CONTACT NAME AND ADMISSIONS OPPORTUNITY
YOUR STUDENT HAD AN ADMISSIONS EVALUATION DONE AND HAS RECENTLY RECEIVED ADDITIONAL TRANSCRIPTS. AN UPDATED EVALUATION HAS NOT BEEN COMPLETED. HOW DO YOU MOVE FORWARD?
UPDATE CHECKLIST ITEM CASE
LIST THE THREE MULTI- STEPPED CASES.
CHANGE OF MAJOR, PROPOSED STUENT PROGRAM, & COURSE RE-EVALUATION.
SAP APPEAL
THIS CASE IS SOLELY USED BY ESS AND IS TRIGGER WHEN YOUR STUDENT HAS COMPLETED COURSES ELSEWHERE.
THIS CASE STAYS IN YOUR NAME AND DOES NOT GET REASSIGNED TO A QUEUE.
SFS REQUEST/GENERAL CASE.
YOUR STUDENT IS READY TO REGISTER, YOU SUMBIT THE CASE AND IT IS CLOSED WITH THE NOTE, “STUDENT NOT ACCEPTED IN COLLEGUE PLEASE UPDATE.” WHAT TYPE OF CASE DO YOU SUBMIT.
ADDITIONAL ESS REQUEST / ACTIVATE STUDENT IN SIS CASE
TCE WILL ADD THIS CASE TO VERIFY COMPLETION OF HIGH SCHOOL TYPICALLY BEING RESOLVED BY OFFICIAL TRANSCRIPT OR COPY OF DIPLOMA.
DEFINE WHAT A 'NEW STUDENT OUTREACH CASE' IS USED FOR.
CONNECT LEARNERS WITH THEIR ADVISOR AND CHECK PROGRESS OF LEARNER LEADING TO TERM START.
ADDITIONAL ESS REQUEST.
WHICH REASON IN A ADDITIONAL ESS REQUEST CASE WOULD YOU SELECT FOR A LOST DOCUMENT THAT TYPICALLY IS OFFICIAL AND HAS GRADES?
DAILY DOUBLE: WHAT DO WE NEED FROM THE STUDENT TO VERIFY IT WAS SENT
MISSING TRANSCRIPT REQUEST. TRANSCRIPT CONFIRMATION
YOUR STUDENT IS EXPERIENCING AND EXCITING EVENT IN THEIR LIFE AND YOU WANT TO CELEBRATE WITH THEM. HOW WOULD YOU PROCEED?
EMPLOYEE EMPOWERMENT SWAG
THIS CASE IS USED TO REQUEST A NEW COURSE PLAN ESPECIALLY WHEN UNOFFICALS ARE RECEIVED.
ADDITIONAL COURSE RECOMMENDATIONS.
WHAT IS NEEDED IN THE SUBJECT LINE OF A SFS CASE.
SEGMENT: UNDERGRAD (UG) OR GRADUATE (GR)
WHEN REASSIGNING A B2B LEARNER WE USE THIS CASE AND WHO ARE THE RECEIVING AND REQUESTING TEAMS AND WHICH SEGMENT SHOULD BE SELECTED.
STUDENT EXPERIENCE SUPPORT CASE AND ADMISSIONS AND ADMISSIONS AND ONLINE UNDERGRAD.
THIS CASE IS USED TO WITHDRAW A STUDENT BEFORE TERM START WEEK.
STUDENT EXPERIENCE SUPPORT (SESS).
YOUR STUDENT IS ACCEPTED, HAS CONSENT TO REGISTER AND YOU ARE WAITING ON THE FINANCIAL AID AWARD. ON THE SSR IT SHOWS YOUR STUDENTS FILE COMPLETE AND CLEAN BUT NOT AWARDED. WHAT CASE DO YOU SUBMIT? WHAT NEEDS TO BE IN THE SUBJECT?
DAILY DOUBLE: WHAT IS BEST PRACTICE FOR THE DESCRIPTION?
AFTER 1-3 BUSINESS DAYS WITHOUT AN AWARD, SUBMIT A SFS REQUEST CASE.
SUBJECT: UG & STUDENT ID
DISCRIPTION: DATE STUDENT WAS ACCEPTED, DATE OF FILE COMPLETE AND NO DOC NEEDED.
THESE CASES CAN BE AUTO GENERATED OR REAQUESTED ON BEHALF OF THE STUDENT.
AEP REQUEST & ADMISSION EVALUATION
THIS IS THE MOST FREQUENT REASON WE USE SFS REQUEST CASES.
OUT OF SLAs.
THIS INDICATES A LEARNER IS A RE-ENGAGEMENT.
STUDENT HAS TAKEN CLASSES (SEEN IN COURSES TAB) AND RECEIVED A LETTER GRADE WHO HAVE NOT TAKEN COURSES IN THE LAST 3 TERMS.
THIS CASE IS USED EVERY DAY, SOME STUDENTS MAY EVEN PREFER THIS METHOD OF COMMUNICATION.
EMAIL CASE.
IT IS WEDNESDAY OF TERM START; YOUR REGISTERED STUDENT WOULD LIKE TO DROP. WHAT CAE DO YOU SUBMIT?
COURSE WITHDRAWAL