Chapter 1-3
A person who leads and manages employees who are performing services or making products is considered a
What is a Supervisor?
Communication that takes place when two or more group members attempt to influence one another, as in a meeting, is known as
What is small-group communication?
The theory that work is as satisfying as play or rest when it is filling a need
What is Theory Y?
A feeling of hostility, wrath, indignation, or great displeasure
What is Anger?
Making a comment or joke that is derogatory toward an individual’s race is known as
What is Harassment?
Employees, typically managerial, who are not covered by the wage and hour laws and therefore do not earn overtime pay.
What is exempt employees?
What is active listening?
The theory of motivation states that money is the only thing people work
What is the Economic Person Theory?
A strategy to resolve conflict which results in a lose/lose outcome where problems continue to remain unsolved.
What is Avoidance?
Giving something (such as a job promotion) in exchange for giving something else (such as sexual favors).
What is Quid Pro Quo?
What are the four functions of management?
What is Emotional Intelligence?
The idea that fulfillment of social needs is more important than money in motivating people.
What is the Social Person Theory?
Deeply held beliefs.
What are Values?
Acting on a hunch or gut feeling based on life experience to make a decision.
A system that includes employees in making decisions that concern them is
What is Participative Management?
Physical and cultural dimensions that separate and distinguish individuals and groups: age, gender, physical abilities and qualities, ethnicity, race, and sexual preference is known as
What is Diversity?
Managing people at work by setting a good example and by giving 100% of your time, effort, and enthusiasm to your own job.
What is Management by Example?
A discipline model which gives warning, is immediate, consistent, and impersonal.
What is the Hot Stove?
Generating ideas without considering their drawbacks, limitations, or consequences.
What is Brainstorming?
What are the essential skills that managers should have?
Family and Medical Leave Act (FMLA) of 1993
A number of people working together, or considered together because of common characteristics is known as a
What is a group?
Provides confidential and professional counseling and referral service to employees with problems such as addiction and dependencies, family problems, stress, and financial problems.
A managerial tool by which responsibility for the work is divided among people, level by level, throughout the organization.
What is Delegation?