CA AUTO

MILEAGE

100

Adding New driver Primary/ Occasional

What is 1500

200

Pleasure (default miles)

What is 7501

300

Remove vehicle and assigned driver 

What is Remove mileage associated with driver and vehicle? 

400

Remove driver only

What is remove mileage associated with the removed driver? 

500

Lift Exclusion only

What is dont add Mileage

FORMS

100

FORM USED TO EXCLUDE DRIVERS

WHAT IS  2184 EXCLUSION FORM?

200

Insured called to change due date 

What is Change Due Date Request?

300

One time Courtesy late fee reversal 

What is Charge off late Fee Request? 

400

Insured called advised duplicate payment 

What is ACH/Card Refund Request 

500

How do we update billing name on statement

What is Billing Client?

Misc

100

If you are currently on 12 month plan what adjustments can be made?

What is none, unless we advised we can change to 10 month plan so insured can qualify for adjustments? 

200

How do you remove Auto Pay? 

 AAAutopayRevocations <[e-mail]>

300

How do you know how many adjustments are available?  

What is by checking AVA, or reviewing the billing summary?

400

What should we ask when we are needing to reinstate a policy? 

What is verify losses and notate?

500

When can we submit to our supervisor to reinstate a policy same day? 

What is an immediate change?