MILEAGE
Primary/ Occasional Driver added to policy
What is 1500
FORM USED TO EXCLUDE DRIVERS
WHAT IS 2184 EXCLUSION FORM?
12-month plan billing adjustments
What is none, unless we advised we can change to 10 month plan so insured can qualify for adjustments?
Do we have to submit the IQ when the annual miles increase?
What is YES
What is needed to submit a backdate request?
Pleasure Default Miles
What is 7501
Insured called to change due date
Contact for Autopay Removal
AAAutopayRevocations <AAAutopayRevocations@ace.aaa.com>
What would you ask for from the insured to correct an odometer reading from June 2024?
What is proof of what the odometer was around June of 2024.
When do we use default miles?
What is when adding a vehicle and driver and the driver is going to be primary on the vehicle being added.
Removing Vehicle and assigned driver
What is Remove mileage associated with driver and vehicle?
What is Charge off late Fee Request?
Number of Billing adjustments available
What is by checking AVA, or reviewing the billing summary?
Do we have to submit the 90-day adjustment when the annual miles increase.
What is no
Will adding a motorcycle that is used for commute raise the hh miles?
What is No the miles will be transferred from the veh the primary driver is rated on.
Remove a driver only?
What is remove mileage associated with the removed driver?
Insured called advised duplicate payment
Needed to reinstate a policy?
What is verify losses and notate?
After removing a vehicle what should we offer the insured?
What is 90-day adjustment
What's is needed to check in an open claim call?
What is MFA(text sent to insured to verify code you send) and Enhanced Verification.
Lift Exclusion only
What is 0.
Insured called and advised not able to make full minimum payment due
What is Change min due request
When can we submit to our supervisor to reinstate a policy same day?
What is an immediate change?
When completing the IQ for 2 out of 3 vehicles on the policy what letter do you put in the selection?
What is "i"
When making a change that effects the hh miles during renewal, how many AO's do you complete and why?
What is 2. 1 day after call and 1 to update the renewal miles.