Linens
You should check for these when guests exchange linens
Stains
Iris shows information about individuals and ____
Groups
The H in HEARD+
Hear
The program needed to make HA keys
Onity
You should be at the FH desk at this time for your on-call shift
7:55
These items are not exchanged on a linen exchange day
The bed pad and blanket
For most interactions with a conference guest (equipment checkout, linen, spare key, etc.), you will need to create one of these
Desk Log
The E in HEARD+
Empathize
The program needed to make FH keys
Onity and Lenel
The building alarm goes off. After evacuating, you should call this number
DPS
Guests get two of these items during linen exchange
Towels and bed sheets
Details about a group's linen exchange day and wifi services cand be found here
Group summary page
The A in HEARD+
Spare keys for conference guest are located here
Zoie's Office
A resident in Lokelani is locked out. You can confirm they are a resident in this way
Multiple
This is the process of placing linens in guest rooms
Room Drop
A group has turned in their keys to check out. You should use this button in Iris
Check Out > Group Check Out - Assigned
The R in HEARD+
Resolve
A guest comes to the desk and their key is not working. The problem could include this error
Multiple
To activate your master key, you will first need to do this in Onity
Revalidate
Conference guests staying 8 days or less can exchange linens on these days
None!
Before giving mail to a guest, you must make this change to their desk log
Mark it as complete
The D+ in HEARD +
Diagnose and Clear Communication
While coding a key, an error box pops up that read "Error: Repeat User ID". You can correct the issue by doing this
Add a symbol (* ! ~ -) to the end
Incident reports should always be written from this perspective
3rd person past, objective