KB
The KB stands for this
Knowledge Base
The overall AHT goal
What is 390 Seconds
When a client calls you need to go here to begin
Client Tab
This is where you would start and depending on the call you will select either Transaction detail, Demographics and use Contact Manager for documentation
Which labs do not have dunning cycle 7
PCCL and SEPA
Here is where you will find Invoice details
What is Transaction Detail
How do you find information on KB
Control F
A Holiday that just passed
What is MLK
You need this information included in documentation for client accounts
Client ID
Name of client
Invoice # Name and phone no of caller
Fax#
Reason for call
Accession Id
Address
These dunning cycles are text messages
Dunning 1,4,5
An important step that must be done before processing client payments
What is pause the recording
What Labs are under the Path Group
Path Group AP
Path Group PCCL
Path Group Core AP
Path Group Core Labs PCCL
SEPA
Your TM's name
Who is Anida
What must you click after adding notes so that they appear under contact notes
OK
These dunning cycles are statements
Dunning 2,6
You need this information in order to process a client payment
What is client id number
Amount they'd like to pay, Card information
This is the call back phone number for Path Core
What is (855) 717-8255
Valor was founded this year
What is 2004
Client Template
These dunning cycles are phone calls
Dunning 3,7
You process client payments under this
What is Transaction Detail
You check this first before posting to the Chat
KB
The month our schedules change and move back
What is March
You document Client Calls in this section of the RPM
What is Contact Manager
The process of methodically communicating with customers to ensure the collection of accounts receivable.
What is Dunning Cycle
When client asks for more details about billing before paying you can find details about the patient including name, demographics and tests here
What is the current statement
Also acceptable Transaction Detail to statements