TECHNICAL
How many sizes of RCB Pro are there (hint: more than one)? Name the sizes.
RCB Pro comes in 2 sizes – the Micro Pro and the Standard Pro. (There are also new battery covers, the Standard Pro and Micro Pro Battery Cover.)
TRUE OR FALSE: Recipients will continue to use the RCB Adapter with the new RCB Pros.
FALSE. There is no longer a separate Rechargeable Battery Adapter with RCB Pros.
Who is eligible for the SONNET 3 RCB Promo?
All non-VA SONNET 3 kits shipped on or after March 2, 2026 are eligible for the RCB Promo. This applies to both new users and existing recipients (non-VA) who are upgrading to SONNET 3.
Are trade-in options available?
No, there are no trade-in options available with other versions of batteries or audio processors.
TRUE OR FALSE: You can plug the RCB chargers into a power bank, laptop, or wall outlet to charge.
TRUE.
What is the battery life of Micro Pro?
Micro Pro lasts up to 12 hours.
What is the lifespan of RCB Pro?
A minimum of 1,100 charging cycles (3 years of daily use).
After that time, they will likely continue to work with slightly decreased capacity (just like your cell phone does).
How long does the promotion last?
The RCB Promo will start on March 2, 2026 and end the day that RCB Pro Kits start shipping with SONNET 3 kits.
TRUE OR FALSE: If I have existing CI System or CI Upgrade orders in the queue, we do not need to fill out a new order form.
TRUE, we will honor all orders that are placed using the existing order form.
Do the RCB Adapters/RCB Pros attach to the processor from back to front, or front to back?
They are rocked into place from back to front.
What is the battery life of Standard Pro?
Standard Pro lasts up to 23 hours.
How long does it take to charge RCB Pro?
Approximately 3 hours (which is faster than the original RCBs).
How long does a recipient have to redeem the RCB Promo code on myMED-EL Webshop?
Participants will have until October 1, 2026 to redeem the promo code.
TRUE OR FALSE: If you swap from a RONDO 3 to a SONNET 3 (with original ship date on or after 3/2/26), you are eligible to receive an RCB Pro Kit.
TRUE, this person would be considered eligible to receive an RCB Pro Kit.
TRUE OR FALSE: RCBs can be placed in an electronic drying kit.
FALSE.
Which audio processors and implants are RCB Pro approved for use with?
RCB Pro is officially approved for use with SONNET 2 and SONNET 3 audio processors.
(The FDA labeling does not include original SONNET, since it is obsolete in the US. We will not actively promote RCB Pro for use with SONNET. But the battery attachment design is the same for SONNET, SONNET 2, and SONNET 3.)
TRUE OR FALSE: The RCB Pro is compatible with Roger 21 and FM battery covers.
FALSE.
How does the promotion work?
Eligible new and upgrade recipients will receive a promo flyer in their SONNET 3 backpack with instructions on how to redeem this promotional offer.
There are 3 steps to redeem the offer:
1) Complete the MED-EL Intake Form
2) Create a myMED?EL account
3) Place an order on myMED-EL Webshop using the promo code
Can you purchase individual components instead of a kit if you want a different combination of batteries?
Yes, any combination of items may be purchased individually at list price.
List one step for troubleshooting rechargeable batteries.
- make sure charger is working properly.
- make sure correct battery cover is on & swap out for a new one if they have it.
- clean the rechargeable battery contacts & adapter with rubbing alcohol on a Q-tip.
- switch over to disposable batteries to see if you can identify exactly which part is causing the issue.
Name one of the key differences between RCB Pro and first-generation RCBs (referred to as “original RCB”)
RCB Pro features:
- an entirely new mechanical concept, containing lithium-ion coin cells.
- more than double the battery life of our original RCBs, for all-day use without worrying about changing batteries.
- easier to use & fewer parts.
- new charger, called the Charger Pro, featuring gentle magnetic alignment and orange LED charging indicators.
TRUE OR FALSE: The Standard Pro cover will not power on the Micro Pro batteries.
TRUE.
What if a non-eligible patient submits an order using the promo code?
CAS representatives will be checking each Webshop order to ensure that the recipient meets the criteria for this promotion. If they do not, CAS will respond with a template kindly informing them that the order cannot be completed using the promo code and offering other ordering options.
Will my insurance cover RCB Pro batteries?
Some payors, such as Medicare, cover a certain number of rechargeable batteries each year, since they are considered an essential component of the CI system.
What is the expected streaming battery drain for SONNET 3 with RCBs?
Streaming causes ~8-11% additional battery drain for SONNET 3.