Phone Tree Extensions
Option 1
What is the option for the Call 4 Health appointment line?
Philadelphia, PA
Where are the 4 locations for Spectrum Health located?
Behavioral Health appointment/New patient appointment.
What appointment type must be offered to new patients?
The support you offer your customers (i.e. patients, doctors, Spectrum Health...)
What is customer service?
Option 7
What option is for the Corporate Office?
5201 Haverford Avenue, Philadelphia, PA 19139
Where is Spectrum Community Health Center located?
Physical Appointments & New Patient Appointments
What appointment types shouldn't be booked back to back?
The ability to understand and share the feelings of another
What is empathy?
Option 4
What option is for Med Refills or Pharmacy calls?
1415 N. Broad Street
Suite 224
Where is Broad Street Health Center located?
Pap Smear, Annual Women's Exams, Nexplanon and IUD appointments
What GYN services must be scheduled in office?
The feeling of sympathy or pity for others
What is compassion?
Option 5
What option is for Medical Record and Referrals?
1325 S. 33rd Street
Suite 300
Where is Reed Street Health Center located?
Behavioral Health, Psychiatry, Podiatry, Nutritionist.
What appointment types do not require a referral for existing patients?
Angry, abusive, rude caller
What is an irate caller?
Option 9
What option is for all other calls?
3525 Cottman Avenue
Where is Cottman Avenue Health Center located?
366 days
How many days must lapse between Physical Exam appointments?
Easing the intensity of a conflict or violent situation
What is deescalating?