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Vision 20/20
Customer Service
Store Merchandising Standards
Know your Team
100
Prove to the customers that we are the Foremost Outdoor Experts in the industry.
What is Expertise?
100
How do we obtain customer feedback?
What is "Voice of the Customer (VOC)"?
100
Display the numeric value of merchandise.
What is a price tag?
100
Listening to angry music....
Who is Khyell?
200
Engage Customers with rich, relevant experiences in all channels.
What is Experience?
200
Help a customer to order a product that we don't currently have in the store.
What is in store pickup (ISP)?
200
Pulling merchandise from the backroom to fill the sales floor or customer's need.
What is a Rush order?
200
When parking a car this individual has a parking face and takes up 2 spaces.
Who is Brooke?
300
Offer products that meet customers demands in quality and performance.
What is Exceptional Products?
300
Greet a customer with this phrase.
What is "What brings you in today?"
300
Keeping the sales floor clean.
What is Dusting?
300
The owner of the dirtiest vehicle.....
Who is Jonathan C.?
400
Win on the value propositions we create and how well we can tell those stories to our customers.
What is Excellent Value?
400
We find stock or price information for customer here.....
What is SAP one step?
400
Putting merchandise back into the proper homes and front facing.
What is recovery?
400
Sings "Let it Go" and struggles with dance moves....
Who is Krista L?
500
Focus on the core.
What is Hunting, Fishing, Camping and Shooting?
500
The acronym SLAM stand for this.
What is "Start a conversation, Learn the customer's needs, Act on the customers information, & Make the sale"?
500
Merchandise pulled daily to fill the out of stocks.
What is autoreplen?
500
Potty mouth at the ball diamond....
Who is Jacob B.?