Process
After a power Greeting you transition to the....
What is Appraisal
How many vehicles are in the 2026 Buick lineup?
What is 4
Which bucket does a lead go into after it has answered/responded?
What is Engaged bucket
What is Sale
What are the First names the service managers at Cadillac and Buick GMC?
What is Patrick and Matt
How long does it take to make a great first Impression?
What is 3 seconds
How many vehicles does Cadillac have in its 2026 Lineup?
What is 11 (Escalade/Escalade ESV, XT5, CT4, CT5, IQ, IQL, Optiq, Lyriq, Vistiq, Celestiq)
True or false, You can add a desired vehicle to a customer profile with a stock number
What is true
What signature do you need on your Coachpad?
What is EMI signature
Which manager's son is a New England Patriot 2x Super bowl champ and played along side Tom Brady?
What is DON DAVIS
What are the 5 steps in the sales process?
What is, Greeting, Appraisal, selection/demonstation, Present Figures, Delivery
How many electric motors does the first edition Hummer EV Have?
What is 3 electric motors
What term defines "an opportunity to do business." ?
What is a Prospect
What are the 3 categories on the coachpad?
What is Customer Profile, Purchasing, and Current Vehicle
What are the names of the 3 Car washes Cable Dahmer owns?
What is Ultra Clean Car Wash
What percent of people want to drive a vehicle before they buy it?
What is 90%
What is the estimated driving range for a fully charged RWD Cadillac Lyriq?
What is 312 miles
After an appointment shows, what should you select as the result inside the appointment activity?
What is "Appointment Complete"
Profile Building Questions are non-________ and _______-Ended
What is Threatening and Open
What is the name of the company we use for certified GM accessories?
What is MPC Inc.
what does S.P.A.C.E.D stand for?
What is Safety, Performance, Appearance, Comfort, Economy, and Dependability.
What 4 technologies are used for Super cruise to be Operational?
What is precision LiDAR mapping data, real-time cameras, Radar sensors and GPS info to maintain control.
When you click to call what prompt do you hear?
What is "This is Callbrite Please Press # to procede with your call"
Name 5 Customer profile questions on the Coach Pad
What is Appointment, New or Used, Name, Email, Phone number, Address, Work, Married, Children, Hobbies, Other, Date, Salesperson, first visit, internet, and How did you hear about us?
Name 4 Benefits of the Cable Dahmer Difference
What is 5yr/ Unlimited mile powertrain, Cable Dahmer Connect, 14 day exchange policy for preowned purchases, Coutesy Loaners with service, First Dent Repair free, Free annual MO insepection, Carfax Buyback Guarantee