hair removal
skin analysis
infection control
client consultation
100

What type of post-treatment care should be applied to the waxed area to remove residue and soothe the skin?

What is  Soothing antiseptic lotion 

100

What is a characteristic of seborrhea?


what is oily

100

What term refers to the ability to produce an effect?


what is efficacy

100

The ability to understand people is the key to:


what is 


  operating effectively 



200

What is the purpose of performing a patch test on a client before waxing?


what is 

  To check for allergies 



200

What are intrinsic factors?


what is 

  factors related to our body's internal health 



200

What term indicates that a product is capable of destroying bacteria?


what is 


  bactericidal 



200

Listening to a client and then repeating in your own words what you think the client is telling you is known as: 


reflective listening

300

What precautions should be taken by the technician to prevent contact with blood-borne pathogens during a waxing treatment?


  what is Wear single-use gloves 



300

Where on the face of a client with normal skin are follicles smaller to medium?


what is 

  on the edge of the T-zone by the nose 



300

What term refers to a resistance to disease that is partly inherited and partly developed through healthy living?


what is 


  natural immunity 



300

The individual in the spa/salon who has the most responsibility for how the spa/salon is run in terms of daily maintenance, operations, and client service is the:


what is 

  spa/salon manager. 



400

What is one benefit of using hard wax over soft wax in hair removal procedures?


what is 

  Less irritation to the skin 



400

What skin type is associated with the treatment goals of extra cleansing and exfoliating?


what is oily

400

what is scabies?


what is 

  contagious disease caused by the itch mite 



400

The "Golden Rules" of communication:


what is 

  Project professional demeanor, smile, body language, listen, speak clearly/loudly, use correct english/language 



500

What is the recommended frequency for tweezing services to maintain the desired shape and appearance of the eyebrows?


what is  Every 3 to 4 weeks 



500

What skin type is associated with the treatment goals of soothing, drying, and protecting?


what is sensitivity

500

What are bacilli?


what are 

  short, rod-shaped bacteria 



500

A good customer service practice to develop if you are behind schedule is to:


  call to inform your client about the delays.