Know your Leads
Outbound Pharmacy Support Supervisor
Who is Destiny Waters?
CEO of CadenceRx
Who is Artemis Emslie?
A unique alphanumeric identifier assigned by Cadence Rx for each member based on the carrier/client group
What is a member ID?
A retail, specialty, or mail-order pharmacy that holds a direct contract with the health insurance provider
What is In-Network (INN)?
Inbound Pharmacy Support Supervisor
Who is Lisa Soto?
Transparent, Caring, Collaborative, Creative
What are the Core Values?
A type of business insurance that provides benefits to employees who suffer work-related injuries or illnesses.
What is Worker's Comp?
A pharmacy that does not have a pricing contract with the health insurance provider
What is Out of Network (OON)?
OON Support Supervisor
Our Pharmacy Network
What is ScriptCare?
A list of covered medications that do not require authorization.
What is a Formulary?
An insurance representative who investigates, evaluates, and manages the workplace injury claim.
Client Support Supervisor
Who is Rebecca McNair?
Our Prescription Processor
What is Tredium?
Third party companies that function as intermediaries between insurance providers and pharmaceutical manufacturers.
What is PBM?
Medicines sold directly to a consumer without a requirement for a prescription from a healthcare professional, as opposed to prescription drugs.
What is an OTC Drug?
Director of Operations
Who is Sara Sauvalle?
Our In-house developed portal to handle prescriptions for our injured worker claims
What is OPUS/ HESTIA?
Process of getting approval from the insurance company
What is a Prior Auth?
A letter written by your doctor that verifies the services or items you are purchasing are for the diagnosis, treatment or prevention of a disease or medical condition
What is a LOMN?