What are three of the severn items a sales associate is to make a copy of prior to a demonstration drive?
What are: Drivers License, insurance card, stock#, type of car, model, color, cell phone number
100
This contains a copy of the Carfax, Warranty or CPO Brochure, Repair Order, and Vehicle Information Sheet.
What is a Worry Free Folder?
100
This is Sonic's guiding principle in treating customers respectfully, honestly, and fairly.
What is Taking the High Road?
100
ASR is an acronym for this step.
What is Additional Service Requests?
100
The Sonic Automotive mission.
What is To Build America's best place to work and shop?
200
The new vehicle staging area shou not be stagnant, 2 or 3 times per month a lot _________ is recommended.
What is a rodeo
200
These vehicles should dominate the road frontage.
What are off brand vehicles?
200
Cadillac of South Charlotte's divisional F&I Director.
Who is Kelly Dyer?
200
Two parts of the Road to the Sale.
What are Greeting, Needs Assessment, Product Presentation, Additional Product Presentation, Complete Transaction, and Delivery
200
This service is available 24 hours a day, 7 days a week, 365 days a year.
What is Sonic Automotive's Technology Service Drive?
300
New vehicles have been in inventory for at least this many days when they are in bucket two.
What is 91 days.
300
All trade walks should be performed between these times daily.
What is 9:00 am and 9:30 am?
300
Sonic uses this system to resolve CIT's.
What is the 3 bucket system?
300
One of the service tools developed by Sonic.
What is: Dealerlogix, FORCE, or MOC
300
This employs a blended learning approach that allows all Sonic Associates the ability to raise their competency and skills.
What is Sonic University?
400
In order to protect the store against the accumulation of an excessive number of demonstrator vehicles, all demos shall be drinvin a minimum of _______ miles and no more than ________ miles.
What is 4,000 - 5,000?
400
Each used vehicle must have a minimum of photos on the first day a vehicle is in inventory.
What is 9?
400
These are two of the most profitable items in the F&I office.
What are finance reserve and vehicle service contracts?
400
Each vehicle that arrives at the dealership will require this.
What is a walk around?
400
Individual Pride can be demonstrated in ways such as:
What is: looking sharp and ready for work, looking guests/associates in the eye, demonstrating professional etiquette, thanking guests for their business?
500
Dealer trading for inventory costs a minimum of $____?
What is $300?
500
This vehicle is a high margin, low volume vehicle that rarely goes to wholesale.
What is an A car?
500
This provides 100% replacement of any damaged wheel or tire due to road hazards for 5 years and unlimited miles.
What is Tire and Wheel Protection?
500
The Service Sales Process is comprised of this many steps.