CAF Acronyms
RIC
Retail Installment Contract
Title Out
1 - 2 Business Days
How do we receive retitling requests
Fax or Mail
Who normally submits a Title Out case to us
Accounting/CAPs
What department receives and approves Death Certificates needed to start Deceased Retitling
CSST
OOS
Out Of State
ELT to paper
2-3 weeks (bonus: 4-6 for CA)
CA and OR
What is the APH for Sr Clerks performing Title Outs
12-18 / hour
What do we request, from the stores, to confirm information on a title
CVR or VIN Inquiry (will also accept: AVRS, TWIX, OVIS)
BOS
Bill of Sale
Remarketing and Retitling (once we have a title)
3-5 business days
What state does Permission to Register instead of retitling
NY
These forms are needed for Title Out request states where we don't receive an actual title
Special State Forms
What 2 documents are needed to start a reassignment correction.
LR and Title from "other" lienholder
LNR
Lien Not Recorded
Duplicate Title
6-8 Weeks
When will we send a retitling request with a title copy instead of a physical title
Receipt states or Customer Held
Name 3 things the Title Out Scanners have to check for incoming titles
Terminated/Live, customer names, lienholder name/address, lien date, VIN, year/make/model, second liens
What 2 forms are needed for an S1 (CA) ELT Error
Reg 31 and Tow Receipt (or Reg 262 for insurance)
SLA
Service Level Agreement
ELT Errors and LNR
No ETA (3rd Party Cooperation Needed)
What's the name of the form that we have to send to DMV for KS retitling
TR-42
Name 5 special states
What title process do we completed when a repossession is cancelled and the account brought current.
Reinstatement