Cafe Ventanas

customer service

100

What is something ALL students and careers SHOULD have? 

CASHIER IDs / PINS

200

Customer wants a refund who do you go to? 

Manager / SSC

300

If we run out of an item what should you do to inform a customer?

Send "There was an issue with your order" message.

400

The CORRECT way of greeting a customer?

Hello how are you ... 

OR 

ANYTHING BUT " Hi, Last 4 " 

500

A student wants a refund for a ticket with two items. They take 1 of the two items. How do we refund? 

1. Make sure the student doesn't leave 

2. Grab Career Manager /SSC 

3. Must manually refund by charging customer for item they take, and then refunding the ticket with the 2 items. 

policy

100

these make up the uniform for all workers: 

1. Hat + hairnet (if hair is sticking out of your hat) 

2. Apron 

3. Blue/Grey Shirt 

4. Black Pants

What is uniform policy? 

200

If you are late, sick, or cannot make a shift please let us know at least 2 hours in advance. You can inform whoever is on shift via the kitchen phone.

The policy is to call, but if for some reason you cannot call, you must copy all managers on your email:

what is Call Off Policy? 

300

You can only request time off TWICE per quarter, and it must be before the week is published (about two weeks in advanced).

What is the time off policy? 

400

• Perq is the set amount of money for each shift ($12)
• Must be in full uniform and working a shift that day. 
• Perq can only be done at the facility you work at. 
• We can see where everyone perq’s and at what time, you will be written up if you keep violating the policy. 

what is perq policy? 

500

Any time using any blade, including knives, potato peeler, just any sort of blade, you must use a cut-glove! 

What is Cut Glove policy? 

food safety

100

these are the three main purposes: 

1. Make sure we are compliant with food quality. 

2. Ensure our food is at the correct heat and NOT in the danger zone. 

3. Make sure we serve bomb food !

what is the purpose of Smart Sense? 

200

1. Change gloves frequently 

2. When moving stations change gloves (and when there is potential for cross contamination) 

3. When you touch your face, hat, etc. 

4. When using your phone or POS system.

what is glove policy?  

300

Explain what is the proper handwashing technique in detail 

• Wet hands with clean, running water (warm or cold).

• Apply soap and lather well.

• Scrub all parts: front and back of hands, between fingers, and under nails.

• Scrub for at least 20 seconds (sing "Happy Birthday" twice).

• Rinse hands thoroughly under clean, running water.

• Dry hands with a clean towel or air dry

400

this occurs during this time, it has the potential for bacteria to grow and get people sick!

what happens in the 'danger zone'? 

500

this is the DANGER ZONE?

what is 40 F - 140 F?

pop culture

100

this MCU villain wiped out half of the universe

who is THANOS?

200

this imported chocolate bar went viral on tiktok.

what is the dubai chocolate bar?

300

this cute furry keychain is very popular, chef bought a lot of them from japan?

what is LABUBUS?  

400

this 2025 slang term means they are looking fierce, spectacular, absolutely fabulous!

what is slay?

500

Which pop culture AI assists Tony Stark in managing his Iron Man suit in the Marvel Cinematic Universe?

what is jarvis? 

random trivia

100

the iconic summer slogan named after a popular album we play at work all the time. (hint: its one lime green)

what is brat summer?

200

Impress Matt. Tell a "matt joke."

can be anything 

* bonus points if matt actually laughs!!

300

lead who is #1 arianator 

who is ryan?

400

In stranger things, what song saves max from vecna in season 4, becoming a viral hit again nearly 40 years after its original release?

what is running up that hill by kate bush?

500

this snack food was accidently created when a chef got mad and fried potatoes super thin.

what are potato chips?